Knowledge is power. Empower your customers to help themselves and make the daily routine of your agents easier by creating a smart and customizable knowledge base.
LiveAgent is the most reviewed and #1 rated help desk software for SMBs in 2019 and. 2020. Stay closer to your customers and help them faster with LiveAgent.
You know your customers the best. Give them the information they need and focus on their satisfaction.
Well written knowledge base articles provide the fastest help to your customers. Draft, design, and edit all knowledge base articles with a WYSIWYG editor.
Lost customers can churn. To prevent that, create FAQs (frequently asked questions) and technical product guides as a part of your support portal.
Do you want to provide stellar customer service with limited resources? Decrease the load of incoming emails and chats by creating a knowledge base.
Build an internal knowledge base for your employees and keep important information in a single place.
A knowledge base platform can play a crucial role in your overall customer support.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
Knowledge base portal is just the tip of the iceberg. Reach your full potential with LiveAgent's multi-channel help desk software.
Knowledge means power. However, delivering it to your customers doesn't have to cost you hundreds of bucks. Our pricing is built with this in mind and that's why the knowledge base software is a part of our cheapest plan.
For Small Businesses and Professional Marketers
For Small Businesses and Professional Marketers
A multi-knowledge base comes in very handy if your company sells several products, brands, or provides several independent services. A single LiveAgent account gives you the opportunity to create unlimited knowledge bases, with each of them having its own unique design, settings, and content.
Provide your customers with the knowledge they want with stunning guides.
Creating a knowledge base doesn't have to be difficult. All you have to do is create specific categories to make your knowledge base easy to navigate. Then, fill these categories in with content, using the built-in WYSIWYG editor. Style the content with your preferred headings, colours, styles, and pictures to create a better structure for your articles. Being accessible and approachable doesn't need to be hard.
70% of customers prefer to look for answers before contacting customer service. Setup a knowledge base with just a few clicks, create categories and articles and adapt it to your company's design without coding with just a few clicks.
-Be helpful even offline
- Seamless customer service and care
-Internal knowledge within the company
-Ability to get answers on their own
-The fastest customer support
Knowledge base software captures, stores, and shares all of your important data in a single place, which is easily accessible by your customers. This online self-service database provides the fastest and the most convenient help to anyone looking for information about your products.
Because it supports your customers even when your agents are not online, a well organized knowledge base can save your company tons or resources.
Customization options, the ability to create organized structures, and add new content easily are just some of the main components that companies consider when selecting the right knowledge base software. Well-chosen software seamlessly integrates into your other customer support channels and provides a smooth experience to your customers. Knowledge base software by LiveAgent is a part of the customer portal, which is a part of the multi-channel help desk software.
Join thousands of businesses that rely on LiveAgent to share their knowledge with their customers.
Knowledge base tools are tools that enable your customers to find answers to their questions without having to contact your customer support team. Knowledge bases are found on a business's website in the form of a FAQ, forum or how-to articles.
Knowledge base management is a software designed to manage databases and support your users. Knowledge bases provide how-to articles, FAQs and forums.
The first step of building a knowledge base is to decide what information you want in it. Then, decide on the structure of it, and start writing your first articles. Add visuals such as screenshots or video tutorials to make your content more user friendly. Add FAQs and forums. Publish your knowledge base and receive feedback and suggestions from your users, to see what else needs to be added.
Knowledge bases are important because they reduce the workload of customer service agents, and save time for customers. Instead of having to contact businesses and waiting for an answer, customers can immediately find the answer they need online without having to contact anyone.
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