Knowledge base software for better self-service

Knowledge is power. Empower your customers to help themselves and make the daily routine of your agents easier by creating smart and customizable knowledge base.

LiveAgent is the most reviewed and #1 rated help desk software for SMBs in 2019. Stay closer to your customers and help them faster with LiveAgent.

Why companies need

knowledge base software?

You know your customers and the way to help them the best. Give them information they desire and focus on their satisfaction.

Impatient customers seeking help

Well written knowledge base articles provide the fastest and the most available help to your customers. Draft, design and edit them via easy editor. 

Lost and confused customers

Lost customers can cost companies a lot. Write down the Frequently Asked Questions, technical and product details, all part of your support portal.

Overloaded customer support

Do you want to provide stellar customer service with limited resources? Decrease the load of incoming emails and chats by creating a knowledge base. 

Low productivity of employees

Build internal knowledge base for your employees and keep important information at single place. All your "How Tos" now stored neatly.

4 simple steps for setting up
your knowlege base software

Knowledge base platform can play a crucial role in your overall customer support provided to your customers. Depending

  • 1. Create it
  • 2. Configure it
  • 3. Customize it
  • 4. Fill it with content
  • Search button allows you to search across your whole knowledge base for articles containing the specific keyword. Edit the articles with an ease.
  • Create a single or multi knowldge base with just few clicks. Give it its unique name or host it on different server than LiveAgent.
  • Jump into the general settings with a single click to edit design, set tracking codes or define the integration.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

Other core features of LiveAgent

Knowledge base portal is just a tip of the iceberg. Reach the full potential of multi-channel help desk software with LiveAgent.

Email Ticketing

With LiveAgent, your emails, chats, calls, social media mentions and other channels will end up in one universal inbox.  Read more...

Real-time Live Chat

Live chat support is a key ingredient to successful customer acquisition strategy of every company. It helps you to convert visitors into paying customers. Read more...

Voice And Video Calls

Build virtual call center as part of your multi-channel help desk solution. LiveAgent centralizes phone calls from your website or landline into single place. Read more...

Social Media Channels

Integrate your social media profiles into LiveAgent and reply to comments, private messages or tweets directly from your account. Read more...

The fairest knowledge base software

Knowledge means power and money. However, delivering it to your customers doesn't have to cost you hundreds of bucks. Our pricing is built with this in mind and that's why the knowledge base software is part of the cheapest plan.


For Small Businesses and Professional Marketers

$15 /mo


For Small Businesses and Professional Marketers

$29 /mo

Multi knowledge base

Multi knowledge base comes very handy if your company sells several products, brands or provides several independent services. Your single LiveAgent account gives you the opportunity to create unlimited knowledge bases, where each of them can have its unique design, settings and content.

Provide your customers the knowledge they want and look for while you still follow your internal branding guidelines. The customer support can now be delivered seamlessly across multiple channels. 

WYSIWYG editor

Bringing knowledge to your customers doesn't have to bring you a headache. First, create specific categories to make your knowledge base easy to navigate. To fill these categories with content, use the built-in WYSIWYG editor for articles. Style the content with your preferred headings, colours, styles and add pictures to create a better structure of your articles. Being accessible and approachable doesn't need to be hard.

Over 21,000 businesses can't be wrong

See our success stories and testimonials and find out how can LiveAgent boost your customer support and increase the happiness of your business partners.

Why knowledge base software?

70% of customers prefer to look for answers before contacting customer service. Setup a knowledge base with just a few clicks, create categories and articles and adapt it to your company's design without coding with just a few clicks. 

Business benefits

Be helpful even offline

Seamless customer service and care

Internal knowledge within the company

Customer benefits

Available 24/7/365

Ability to get answers on their own

The fastest customer support

What is knowledge base software? 

Knowledge base software captures, stores and shares all of your important data at a single place, which is easily accessible to your customers. This online self-service database provides the fastest and the most convenient help to anyone looking for information about your products, setups and brands. It supports your customers even when your agents are not online.

A well organized and maintained knowledge base can save your company a lot of resources.  

How to choose right
knowledge base tool

Customization options, ability to create organized structure and add new content easily are just some of the main parts companies consider when selecting the right knowledge base software. Well-chosen software seamlessly integrates into your other customer support channels and provides a smooth experience to your customers. Knowledge base software by LiveAgent is part of the customer portal, which is again part of the multi-channel help desk software.

Join the club of successful companies

Jump into the club of many businesses that already rely on LiveAgent and share their knowledge with their customers. 

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right... LiveAgent!

Try it now for free No Credit Card Required


What are knowledge base tools?

Knowledge base tools are tools that enable your customers to find answers to their questions without having to contact your customer support team. Knowledge bases are found on a business's website in the form of a FAQ, forum or how-to articles.

What is knowledge based management?

Knowledge base management is a software designed to manage databases and support your users. Knowledge bases provide how-to articles, FAQs and forums.

How to build a knowledge base?

The first step of building a knowledge base is to decide what information you want in it. Then, decide on the structure of it, and start writing your first articles. Add visuals such as screenshots or video tutorials to make your content more user friendly. Add FAQs and forums. Publish your knowledge base and receive feedback and suggestions from your users, to see what else needs to be added.

Why is knowledge base important?

Knowledge bases are important because they reduce the workload of customer service agents, and save time for customers. Instead of having to contact businesses and waiting for an answer, customers can immediately find the answer they need online without having to contact anyone.

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