ShipStation

ShipStation is a multi-channel product shipping software for online retailers. It includes features and tools such as batch shipping, discounted shipping rates, customer management, and custom branding. Manage the shipping of your online stores with ease.

How can you use it?

Use ShipStation integration with LiveAgent to follow news and updates about your customers, shipped items, and orders. You can also use it to create orders, create conversations, and manage customers. With Zapier, you can create integrations of your choice and connect various parts of the two apps in just a matter of minutes.

Benefits

• Helps you manage your orders and shipments - Keep all shipping information organized in one place
• Keeps track of new customers - Monitor customer activity and engagement
• Customer and shipment management - Handle both aspects seamlessly from LiveAgent
• No more app switching - Manage everything from your LiveAgent dashboard
• Increased workflow - Automate repetitive tasks and boost productivity

How to integrate ShipStation with LiveAgent via Zapier

Zapier allows you to create integrations between two apps and connect them. The process takes just a few minutes. All you need to do is pick an application and connect LiveAgent with it.

Step 1: Create a Zapier Account

You’re going to need a Zapier account. If you don’t have one, you can create it with your email address.

Step 2: Access the Integration Page

When you’re logged in, go to the LiveAgent + ShipStation integrations page .

Step 3: Select Trigger and Action

Scroll down until you see the “Connect LiveAgent + ShipStation in minutes” section. This is where you can pick your trigger and an action. A trigger in one application activates the action in the second one.

As an example for this guide, we’re going to show you a ShipStation trigger ‘Item New Order" and LiveAgent action “Create Conversation”. You can pick different integration settings. When you’re done selecting, proceed by clicking the blue button.

Step 4: Configure the ShipStation Trigger

In this section, you have to configure the trigger. Start by signing into your ShipStation account. You will have to provide access to some of your data.

You will also need to provide your API key. You can find it in your ShipStation account. Go to Settings > Account > API Settings. Generate a new API key and copy both the key and the key secret into the Zapier window.

We recommend you test the trigger to see if it works. When you’re done, continue with the process.

Step 5: Configure the LiveAgent Action

Now it’s time to set up the LiveAgent action. You will need to log into your LiveAgent account and provide access to handling your data. Then you need to set up the action details. In our case, we have to specify the message that will be sent after ShipStation receives a new order.

Step 6: Test the Integration

That’s it. The last step is to test the trigger and see if it works.

Step 7: Create a Test Order

Now you can try it out. Go to your ShipStation account and create a new order in the orders section.

Check your LiveAgent ticketing system inbox. You can see a message from ShipStation informing you about a new order made.

Feel free to create more integrations for other purposes and make your online stores more efficient.