Create a positive CX that will make your customers talk.
Improve first response rates with automated ticket routing.
Reduce the influx of support tickets with a knowledge base.
Decrease the number of incoming support tickets by providing a comprehensive self-support portal that’s accessible 24/7/365.
Keep your customer’s data protected with state-of-the-art security measures including HTTPS encryption, DDoS mitigation, and more.
Web hosting and server maintenance requires a lot of attention and focus, just like your customers. Single and short bug can cause a lot of issues for infrastructure and your success. Inform your customer immediately on real-time live chat and provide them the right solution for their needs.
Questions, requests, issues, inquiries… Your clients have all kind of concerns which need to be solved. Build your own customer portal tied with knowledge base and FAQ and give your client the opportunity to look for the answers on their own. Your support agents can now focus on different aspects as well as provide more personal based helps.
Break the borders of multiple channels, which your customer use to get in touch with you. Start solving issue on live chat during business hours, continue in the ticket during evenings and finish the request on the next day via call. Everything from the same place – nice and neat. Watch your revenue grow.
Help desk software for Webhosting company is basically software for efficient customer service. The software offers different pricing plans to satisfy different customer needs. For instance, if you have a huge customer base, like a Webhosting company, you might need a full-featured help desk software - so you can provide the best customer experience.
Customer service can break or make your business. Thus, having efficient support on each platform is crucial. LiveAgent is an omnichannel solution for your customer support. So, it allows you to deal with all customer inquiries from one dashboard without hiring additional staff.
The benefits include improved revenue, customer experience, and customer satisfaction. Moreover, it saves time, money and reduces the churn rate.
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