Be always online & available
Web hosting and server maintenance requires a lot of attention and focus, just like your customers. Single and short bug can cause a lot of issues for infrastructure and your success. Inform your customer immediately on real-time live chat and provide them the right solution for their needs.
Lower the support load
Questions, requests, issues, inquiries... Your clients have all kind of concerns which need to be solved. Build your own customer portal tied with knowledge base and FAQ and give your client the opportunity to look for the answers on their own. Your support agents can now focus on different aspects as well as provide more personal based helps.
Combine multiple channels
Break the borders of multiple channels, which your customer use to get in touch with you. Start solving issue on live chat during business hours, continue in the ticket during evenings and finish the request on the next day via call. Everything from the same place - nice and neat. Watch your revenue grow.