Helpdesk Software for SaaS Industry
Boost customer loyalty & reduce churn with LiveAgent's all-in-one SaaS helpdesk. Streamline support, improve happiness & stay organized!
3 min read
Valuable in every single industry
Discover how LiveAgent improves your software business.
No setup fee
24/7 Customer service
4×
Boost advocacy
Create a positive CX that will make your customers talk.
24%
Cut down response times
Improve first response rates with automated ticket routing.
37%
Decrease ticket volume
Reduce the influx of support tickets with a knowledge base.
Helpdesk software for Software & Internet industry
LiveAgent is the most reviewed and #1 rated help desk software for SMB. Stay closer to your customers and help them faster with LiveAgent.
Try it for free
3 reasons why software development companies choose LiveAgent
- Create knowledge hubs
Empower your users with self-service options by creating comprehensive knowledge bases filled with articles, guides, forums, and FAQs.
- Assist and guide
Guide your potential customers through the sales funnel by answering their questions in real-time.
- Focus on client needs
Take advantage of our feedback and suggestion boxes to find out exactly what your clients want and expect from you.
Focus on needs
Different clients have different needs and you should focus on all of them. Thanks to the capabilities of multi-channel help desk software you can stay in touch with them on different layers – let it be social networks, calls, emails or real-time live chat. No matter where your customers come from, you'll always be there for them.
Create the knowledge base
Knowledge base and support portal are the first places most of your customers will look for while searching for answers. Robust abilities of LiveAgent give you enough power to build FAQ, write articles on self-service help or make several categories based on your business.
Complete the sales funnel
Some of your future customers can get in touch with you through live chat, where you can give them answers immediately and promptly. Later, they can reach you via regular email and last, but not least call you. You have all the information available in universal inbox, so you can backtrack their needs and requests. Neat, what do you think?
Over 21,000 businesses can't be wrong
See our success stories and testimonials and discover the positive impact of the implementation of help desk software on Software & Internet industry
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
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You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
