One help desk solution for different industries

Whether you’re in healthcare
or automotive, LiveAgent
is an asset.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
Used by
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airbus logo
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Boost advocacy

Create a positive CX that will make your customers talk.

24%

Cut down response times

Improve first response rates with automated ticket routing.

37%

Decrease ticket volume

Reduce the influx of support tickets with a knowledge base.

Industry background

Valuable in every single industry

Discover how LiveAgent adapts to the needs of different industries. Check the use cases and testimonials of our current customers from several industry spheres. See how LiveAgent can fit your requirements and improve your customer support with the right omnichannel help desk software

  • Capterra Shortlist badge 2022
  • Software Advice front runner 2022 award badge
  • Capterra Shortlist badge 2022
  • LiveAgent - G2 award badge leader fall 2022

Explore how LiveAgent fits your niche

Identify prospective customers in real-time by analyzing customer behavior and data, visited pages, and site referrers.

Create virtual showrooms and deliver personalized shopping experiences with advanced features like real-time chat and HD video calls.

Create comprehensive customer profiles and communicate with your clients through a multitude of channels such as email or live chat.

Create a flexible support system for your customers by allowing them to start a conversation at any time across multiple channels.

Connect with your customers at scale and provide support on the channels they use most from one streamlined app.

Streamline all communications into a single ticketing system that integrates with over 130 external tools such as Stripe or PayPal.

Make more sales by monitoring your website visitor’s behavior and by creating personalized product recommendations in real-time.

Keep an eye on your ROI and stay on top of your performance with our robust analytics, time tracking, and reporting tools.

Deliver exceptional customer service experiences with real-time support options and self-service hubs.

Boost your recruitment with the right automation workflows and focus on building lasting relationships.

Build a rock-solid foundation for your marketing campaigns and sync your customer’s data with your favorite tools.

Engage with potential clients, provide them with personalized support, and turn web traffic into a growing revenue stream.

Provide smarter customer support through live chat, interactive voice response technology (IVR), and unique CRM insights.

Nourish lifelong brand loyalty by providing personalized sales, onboarding, and support experience.

Use tags and tag reports to identify recurring problems and create actionable insights and improvement plans.

Collect customer information and use it to create personalized recommendations and unforgettable shopping experiences.

Keep track of your performance and growth metrics with our robust analytics, comprehensive reports, and valuable integrations.

Save more with LiveAgent

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Grow with the best

Join the ever growing list of businesses that rely on LiveAgent and come from different industry enviroments. Learn how they take the advantage of omnichannel communication platform and how your company can benefit from it as well.

LiveAgent is also able to fulfill the requirements of several business spheres. Get to know how, see its impact and go for a change.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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FAQ

What industries can benefit from using help desk software?

Help desk software is very beneficial for different industries, such as accounting, automotive, banking, insurance, e-commerce, entertainment, esports, fashion, forex, healthcare, HR & recruitment, marketing, real estate, retail, SaaS, software, and more.

How can LiveAgent improve customer service in your company?

LiveAgent is a great help desk software solution for better customer service since it gathers all customer issues into one interface. Thus, your agents don't need to switch between platforms anymore. Moreover, LiveAgent's knowledge base feature allows you to provide self-service support to your customers, so they can easily find information on their own without contacting support agents.

Related Resources to Industry

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