Are your support agents not able to respond to customer queries in time? With LiveAgent help desk software, you can improve your support response speeds dramatically.
With advanced features and functionalities such as automation rules, a native live chat widget, and a built-in CRM, you can bridge the gap between the service you’re providing, and the service your customers expect.
Ideal response speeds vary from channel to channel, and from industry to industry. However, you should aim to respond to the customer as soon as possible. Here’s what the average customer expects:
Email: 15min – 1 hr
Live chat: 2 min 40 sec
Call center: 20 sec – 5 min
Social media: 1 hr
Increasing response speeds can be tough, especially if you have high volumes of incoming customer requests every day. The best solution?
Help desk software that streamlines and organizes all incoming customer requests according to importance and channel. Queries from multiple channels (email, live chat, social media, call center) will be centralized in a single universal inbox that can be securely accessed by all members of your customer support team.
66% of customers state that the best thing a business can do is respect their time. Do so by responding to your customers quickly, regardless of the channel used.
Quick responses in real-time improve revenue and sales. 79% of businesses said that implementing live chat resulted in increased customer loyalty, sales, and revenue.
Responding to customer concerns and queries quickly reinforce trust and customer loyalty, resulting in more repeat purchases, and satisfaction.
Follow your customer’s problem resolution journey through different channels while staying in the same hybrid ticket stream.
Save your agents up to 15 hours of work each week by eliminating the need to search for customer info and past communications.
LiveAgent boasts the fastest chat widget on the market. Chat with your customers in real-time, make use of pre-chat forms, offline forms, a real-time typing view, and more.
With LiveAgent, increasing response speed is easy.
All mentions, comments, and messages from Facebook, Facebook Messenger, Twitter, Instagram, and Viber will be automatically converted into tickets and pushed into your universal inbox.
Increasing response speeds? Piece of cake!
Automatically route tickets to appropriate agents and departments. Make use of canned responses, time rules, and SLA rules.
Access and edit all customer information with a single click, all while responding to customer queries in real-time.
LiveAgent integrates with over 40 third-party applications such as Braintree, Shopify, or Mailchimp, eliminating the need to switch between different accounts.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2020.
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features.
What are you waiting for? Start increasing response speeds today!
LiveAgent can help to reduce the time it takes to respond to your customers' inquiries since your agents do not have to switch between platforms. All customer inquiries are gathered into one dashboard and automatically distributed between your agents. This ensures efficient workflow, which ultimately improves the response speed.
LiveAgent is a feature-rich customer service solution that automates, analyzes, and connects platforms. Thus, features such as canned messages, email templates, or internal chats help your agents to improve the email response time right away.
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