5-Star Customer Service + Increased Response Speed Thanks To LiveAgent
In ideal world, you are working on business the way it grows and improves. Nevertheless, there are always tasks that are not in this scope, mostly administration and customer support. While former is regulated by national institutions, the latter can be easily improved thanks to LiveAgent.
Too Many Requests
Sometimes there are few to none customer requests and sometimes they are flying to your email in a speed you are unable to resolve them in time. In these cases you are probably not enjoying your workday and your (potential) customers are most likely looking to your competitors, because they haven’t heard from you for a while.
Implementation of LiveAgent and it’s automated distribution, rules, business hours, SLAs and other features make it very easy to get organized. Actually it’s system that organize the work for you. Whether it’s number of tickets, live chats or calls, with LiveAgent you are going to be doing everything with less clicks and you get more done.
LiveAgent makes customer support a million times easier. Our response time is now faster by 26%.
Eva Kianickova, Head of Customer Service