one tool
Increase response speed with help of LiveAgent.
- ✓ No setup fee
- ✓ Customer service 24/7
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Need to increase response speeds?
Are your support agents not able to respond to customer queries in time? With LiveAgent help desk software, you can improve your support response speeds dramatically.
With advanced features and functionalities such as automation rules, a native live chat widget, and a built-in CRM, you can bridge the gap between the service you’re providing, and the service your customers expect.
How fast should your response speed be?
Ideal response speeds vary from channel to channel, and from industry to industry. However, you should aim to respond to the customer as soon as possible. Here’s what the average customer expects:
Email: 15min – 1 hr
Live chat: 2 min 40 sec
Call center: 20 sec – 5 min
Overloaded with too many requests?
Increasing response speeds can be tough, especially if you have high volumes of incoming customer requests every day. The best solution?
Help desk software that streamlines and organizes all incoming customer requests according to importance and channel. Queries from multiple channels (email, live chat, social media, call center) will be centralized in a single universal inbox that can be securely accessed by all members of your customer support team.
Why should you strive to increase response speeds?
Higher customer satisfaction
66% of customers state that the best thing a business can do is respect their time. Do so by responding to your customers quickly, regardless of the channel used, with our helpdesk ticketing software.
Improves revenue and sales
Quick responses in real-time improve revenue and sales. 79% of businesses said that implementing live chat resulted in increased customer loyalty, sales, and revenue.
Reinforces trust and loyalty
Responding to customer concerns and queries quickly reinforce trust and customer loyalty, resulting in more repeat purchases, and satisfaction.
The perfect tool for increasing response speeds
Follow your customer’s problem resolution journey through different channels while staying in the same hybrid ticket stream.
Save your agents up to 15 hours of work each week by eliminating the need to search for customer info and past communications.
Convert website visitors into customers in seconds
LiveAgent helpdesk software boasts the fastest chat widget on the market. Chat with your customers in real-time, make use of pre-chat forms, offline forms, a real-time typing view, and more.
With LiveAgent, increasing response speed is easy.
No more switching between apps
All mentions, comments, and messages from Facebook, Facebook Messenger, Twitter, Instagram, and Viber will be automatically converted into tickets and pushed into your universal inbox.
Increasing response speeds? Piece of cake!
Try our ticketing system software today and see for yourself!
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
More features that improve response times
Automation rules
Automatically route tickets to appropriate agents and departments. Make use of canned responses, time rules, and SLA rules. All with one help desk ticketing software.
Built-in CRM software
Access and edit all customer information with a single click, all while responding to customer queries in real-time.
40+ integrations
LiveAgent integrates with over 40 third-party applications such as Braintree, Shopify, or Mailchimp, eliminating the need to switch between different accounts.
Reasons why companies switch to LiveAgent
What makes our help desk software the right choice?
Most reviewed and #1 rated
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2020.
Preferred by 21K businesses
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
Packed with 180+ features
With 180+ features, 40+ integrations and endless customizations, our service desk software easily adapts to your business requirements.
Cloud-based and secure
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Transparent and affordable pricing
Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features.
What are you waiting for? Start increasing response speeds today!
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
How can I improve my response speed?
LiveAgent IT help desk software can help you reduce the time it takes to respond to your customers' inquiries since your agents do not have to switch between platforms. All customer inquiries are gathered into one dashboard and automatically distributed between your agents. This ensures efficient workflow, which ultimately improves the response speed.
How can I improve my email response time?
LiveAgent is a feature-rich customer service solution that automates, analyzes, and connects platforms. Being one of the best help desk software in the market, it has features such as canned messages, email templates, and internal chats that help your agents to improve the email response time right away.
Need to improve your marketing reputation?
Investing in help desk software can improve a company's marketing efforts by managing customer queries and social media comments efficiently. LiveAgent offers a 7 or 30-day free trial with no setup fee and 24/7 customer service. A good first impression online can also benefit marketing and sales, but it requires the right tools.
Need to improve your customer service?
To improve customer service, LiveAgent offers a 24/7 service with no setup fees. With the rise of e-commerce, businesses are adapting to new strategies, including automation and chatbots. While these cost-efficient options are useful for handling high volumes of customer queries, it's important to maintain a human connection. LiveAgent offers fail-proof tips to ensure customer satisfaction.
Helpdesk software for Entertainment industry
LiveAgent offers helpdesk software for entertainment businesses with no setup fee and 24/7 customer service. It allows for a 4x boost in customer advocacy and can cut down response times by 24% with automated ticket routing. Additionally, it can decrease ticket volume by 37% with a knowledge base. LiveAgent combines fun and productivity for the best social customer service software. Start a free 7 or 30-day trial with no credit card required.
Helpdesk software for Retail industry
LiveAgent is a helpdesk software for the retail industry that can improve customer service and increase satisfaction. It offers a free trial with no setup fee, customer service available 24/7, and can reduce ticket volume by 37%. It also boasts a 4x boost in advocacy and can decrease response times by 24%. Users can start a free trial for 7 or 30 days with a free email, and no credit card is required.
At a standstill? Increase sales with LiveAgent!
LiveAgent is a tool that can help increase sales by creating a customer-centric culture within a business. Customer satisfaction is closely linked to retention, loyalty, and sales, and striving to satisfy customers can lead to better business performance. LiveAgent offers a free trial with no setup fee and 24/7 customer service.
Helpdesk software for E-commerce industry
LiveAgent is a help desk software designed for the e-commerce industry. It can boost customer advocacy, cut response times, and reduce ticket volume. It comes with no setup fees and offers 24/7 customer service. You can start with a free trial of either 7 or 30 days, depending on whether you use a free email or a company email. LiveAgent is the most reviewed and #1 rated help desk software for SMBs in 2019.
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