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Increase response speed with help of LiveAgent.

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Use case scenarios

Need to increase response speeds?

Are your support agents not able to respond to customer queries in time? With LiveAgent help desk software, you can improve your support response speeds dramatically.

With advanced features and functionalities such as automation rules, a native live chat widget, and a built-in CRM, you can bridge the gap between the service you’re providing, and the service your customers expect.

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How fast should your response speed be?

Ideal response speeds vary from channel to channel, and from industry to industry. However, you should aim to respond to the customer as soon as possible. Here’s what the average customer expects:

Email received in inbox Email: 15min – 1 hr

Live chat: 2 min 40 sec

Call center Call center: 20 sec – 5 min

Social media: 1 hr

Overloaded with too many requests?

Increasing response speeds can be tough, especially if you have high volumes of incoming customer requests every day. The best solution?

Help desk software that streamlines and organizes all incoming customer requests according to importance and channel. Queries from multiple channels (email, live chat, social media, call center) will be centralized in a single universal inbox that can be securely accessed by all members of your customer support team.

Handle many requests at the same time with LiveAgent

Why should you strive to increase response speeds?

Higher customer satisfaction

66% of customers state that the best thing a business can do is respect their time. Do so by responding to your customers quickly, regardless of the channel used, with our helpdesk ticketing software.

Improves revenue and sales

Quick responses in real-time improve revenue and sales. 79% of businesses said that implementing live chat resulted in increased customer loyalty, sales, and revenue.

Reinforces trust and loyalty

Responding to customer concerns and queries quickly reinforce trust and customer loyalty, resulting in more repeat purchases, and satisfaction.

Lightning fast responses

The perfect tool for increasing response speeds

Follow your customer’s problem resolution journey through different channels while staying in the same hybrid ticket stream.

Save your agents up to 15 hours of work each week by eliminating the need to search for customer info and past communications.

Convert website visitors into customers in seconds

LiveAgent helpdesk software boasts the fastest chat widget on the market. Chat with your customers in real-time, make use of pre-chat forms, offline forms, a real-time typing view, and more.

With LiveAgent, increasing response speed is easy.

Use proactive chat invitations to convert visitors into customers
Ultimate omni-channel help desk software experience

No more switching between apps

All mentions, comments, and messages from Facebook, Facebook Messenger, Twitter, Instagram, and Viber will be automatically converted into tickets and pushed into your universal inbox.

Increasing response speeds? Piece of cake!

Try our ticketing system software today and see for yourself!

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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More features that improve response times

Automation rules

Automatically route tickets to appropriate agents and departments. Make use of canned responses, time rules, and SLA rules. All with one help desk ticketing software.

Built-in CRM software

Access and edit all customer information with a single click, all while responding to customer queries in real-time.

40+ integrations

LiveAgent integrates with over 40 third-party applications such as Braintree, Shopify, or Mailchimp, eliminating the need to switch between different accounts.

What makes our help desk software the right choice?

Most reviewed and number 1

Most reviewed and #1 rated

LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2020.

Preferred by 21k businesses

Preferred by 21K businesses

Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.

Packed with features

Packed with 180+ features

With 180+ features, 40+ integrations and endless customizations, our service desk software easily adapts to your business requirements.

Cloud based and secure help desk

Cloud-based and secure

Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.

Transparent and affordable pricing

Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 30-day free trial to gain full access to all the available features.

What are you waiting for? Start increasing response speeds today!

30 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month


  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form
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Improve your customer service through advanced help desk features that help you personalize communications and provide fast responses to your customers.

Need to improve your customer service?

Customer service is crucial for businesses. It involves providing support before, during, and after a purchase. To improve service, measure customer satisfaction and consider using tools like LiveAgent for efficient and effective support. With its advanced automation and integrations, LiveAgent is the top-rated help desk software for small businesses.

LiveAgent combines excellent live chat, ticketing, and automation to provide exceptional support. Increase your sales with LiveAgent today.

At a standstill? Increase sales with LiveAgent!

LiveAgent is a multi-channel help desk solution that centralizes emails, chats, calls, and social media mentions. It offers features to increase sales, such as a ticketing system with hybrid ticket streams and real-time live chat. It also supports social media integration and provides automation, canned responses, and data analytics. Many companies switch to LiveAgent due to its affordability, advanced automation, and user-friendly features. Providing good customer service is crucial, as poor service can lead to customer abandonment and negative reviews, ultimately impacting a company's bottom line.

LiveAgent is a help desk software that adapts to the needs of different business models. Explore how LiveAgent fits your niche. Agency Edu and NGOs rely on LiveAgent.

The right fit for every business

LiveAgent is a versatile help desk software used by businesses to boost revenue, improve customer satisfaction, and increase customer value. It offers a free trial and caters to various business models. Customers praise its affordability, support team, and advanced automation features.

LiveAgent's free live chat software enables you to engage with and effectively convert website visitors into customers. Utilize the fastest chat widget.

Feature-rich free live chat software.

LiveAgent is a free live chat software that allows businesses to connect with their customers within seconds. The software routes new incoming chats to the right team members and adapts chat availability with agent logins and logouts. LiveAgent saves time and erases customer service setbacks. According to Statista, 12% of Americans rate slow response times as their top frustration with customer service. Dimensional Research found that 72% of consumers view having to explain their problem to multiple people as poor customer service, while Microsoft reports that 72% of consumers expect agents to know their purchase history and previous engagements. LiveAgent is a highly-rated help desk software for SMBs offering a free live chat solution and unlimited ticket history.

Increase your customer satisfaction with LiveAgent and it's built-in customer satisfaction software measurement tool Nicereply.

Be happy with customer satisfaction software

LiveAgent offers robust analytics and reporting capabilities to track service metrics and KPIs, generate various reports, and measure customer satisfaction. It is trusted by over 21,000 businesses worldwide and provides flexible, customizable, and transparent pricing. Customer satisfaction software allows businesses to collect, organize, and manage customer feedback, measure customer satisfaction, and identify unhappy customers. It drives profits and increases the lifetime value of satisfied customers. Measuring customer service satisfaction is critical for success in today's competitive marketplace. LiveAgent's customer service platform is a complex multichannel solution with over 179 features to streamline customer communications and improve satisfaction ratings.

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