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Fed up with your help desk software?

Increase customer satisfaction with the right Helprace help desk software alternative. Reliable ticketing system, knowledge base, live chat or social media support, LiveAgent has the tools to help you provide the best customer service and increase agent productivity.

Read more about our intuitive support solution and find out if it’s the right alternative to Helprace for your business.

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Benefits of switching to LiveAgent

Increased return on interest

Turn your website viewers into paying customers and increase your income.

Saves time and money

Save time and money by having everything in one help desk solution.

Improves agent productivity

Great toolset, features and integrations help you get done more.

Helprace vs LiveAgent at a glance

Feature	LiveAgent	Helprace
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	❌No
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	❌No
Twitter	✅Yes	❌No
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	✅Yes
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	✅Yes
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	❌No
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

Get things done with the right tools

Helprace did a great job but not every solution is the right fit for every business. That’s why you should pick up a reliable alternative help desk software for your business. LiveAgent can bring a lot to your customer service desk.

We’re talking about a great help desk ticketing tool, the fastest live chat widget, support of social media like Facebook Messenger, Instagram, WhatsApp or Viber. Along with call center and knowledge base, we can offer you all the tools you need to provide the best customer service possible. Would you like to see these tools in action? Just click down below and try them out.

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Have a look at our tools

Ticketing

Live chat

Call center

Knowledge base

Ticketing

Live chat

Call center

Knowledge base

Lightning fast live chat

A fast live chat is one of the most useful tools a help desk software can offer you. We’re offering you the fastest live chat widget, with chat displayed speeds at only 2.5 seconds. It also comes packed with useful features, such as real time typing view and website monitoring to provide a better view for customer support agents.

LiveAgent Live Chat Demo | Live AgentP0Y0M0DT0H0M136S

Live AgentOctober 14, 2024

Have a look at live chat demo

Check out this video about our live chat. You can get a taste of what it can do. Feel free to also browse through our YouTube channel and see more videos about other features.

The best customer experience

In order to make great help desk software, we needed to understand how to provide great support for our customers. We think we do it right and that’s why we’re trying to lead by an example for our customers.

We offer our customers 24/7 customer support. You can contact us anytime you need it and we’ll be there to help you out. Use live chat, send us an email, call us, the choice is yours. We aim to provide the best support so you along with everyone else can do the same for their customers. Would you like to join our ranks of happy customers? Click down below.

I want to see great customer experience

What our customers say about LiveAgent

Ready to try our Helprace alternative?

Click down below a start a free 30 day trial today. There is no credit card info required and no strings attached, just the experience of LiveAgent help desk software.

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Compare us to different help desk software

Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.

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Integrations

Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.

The right help desk for every business

LiveAgent is a help desk software that adapts to the needs of different business models. Explore how LiveAgent fits your niche. Agency Edu and NGOs rely on LiveAgent.