LiveAgent’s ticketing system collects emails, chats, calls and social media channels and transforms them into tickets. Combination of help desk software and ticketing software creates multi-channel ticketing system, which reduce time and increase profits dramatically, while keeping it personal.
The main advantage of LiveAgent compared to other help desk ticketing systems it takes minutes to implement, but the results are visible straight away. Most of the companies don’t value their time enough and often forget that their biggest expense is inefficient work. Every company spends hundreds or thousands of hours on email, chats or calls and jumping from one tool to another. Thanks to unified system, LiveAgent transforms all your communication to tickets, making it super easy to stay organized. And did you know that we offer unlimited history, thanks to which you can see every message sent to your customer.
LiveAgent was born more than 10 years ago and collected numerous awards during this period. What our internal culture and values are strictly against are cheap tactics and disrepute of our competitors. Therefore you won’t find any long comparison tables with every software in our industry. There is plenty of independent websites for this purpose. We can only raise the feedback we are getting from our customers. They often mention great value for money, proactive 24/7 customer support, advanced automation features and numerous tools built inside LiveAgent such as call center software or customer portal.
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