Looking for Helpdesk Alternatives?

Are you currently comparing helpdesks and looking for helpdesk alternatives? Rather than speaking how LiveAgent beats its competitors, see what our customers have to say.

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Inside look on LiveAgent Help Desk Software

What’s under the hood of the most reviewed and highest rated help desk software? Take a look below.

LiveAgent help desk Ticketing Feature
  • Use departments and tags for segmentation and distribution and assignment of tickets.
  • Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
  • Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
  • Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
Help desk software with live chat
  • The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
  • After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
  • Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
LiveAgent is not just help desk but call center as well
  • Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
  • Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
  • Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
Help desk software with advanced reporting
  • Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
  • Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
  • With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
  • Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.

LiveAgent rated as #1 help desk software for SMB on G2Crowd in 2017

Ticketing

All communication including emails is transformed into tickets for better convenience.

Live chat

Build in, real-time chat messenger widget with automated invitations.

Phone

Connect any phone number. Receive, route or make calls with unlimited backups.

Support Portal

Customers sometimes prefer to be self-served. Provide answers 24/7, even when offline.

Social

Answer customers on Facebook and Twitter. Listen to customers where they are.

Every Customer is Like a Friend to Us

Ever since LiveAgent was started, customer satisfaction has been our top priority. Don’t take our word for it and see what our customers friends are saying about us.

Are you switching from a different help desk software?

We offer concierge migration services from most of the popular help desk solutions.

See How Customers Use LiveAgent in Practice

LiveAgent is extremely flexible, adaptable and scalable. See how other businesses utilize the vast amount of advantages that LiveAgent provides.

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LiveAgent
Help Desk Software & Live Chat
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