"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
Say goodbye to slow, subpar software
Switch to LiveAgent & migrate your data from HelpCrunch today.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
HelpCrunch vs LiveAgent Comparison
| Feature | LiveAgent | HelpCrunch |
|---|---|---|
| Ticketing | ✅ Yes | ✅ Yes |
| Live Chat | ✅ Yes | ✅ Yes |
| Call Center | ✅ Yes | ✅ Yes |
| Self-Service | ✅ Yes | ✅ Yes |
| ✅ Yes | ❌ No | |
| ✅ Yes | ❌ No | |
| ✅ Yes | ❌ No | |
| Viber | ✅ Yes | ❌ No |
| ✅ Yes | ✅ Yes | |
| Knowledge Base | ✅ Yes | ✅ Yes |
| Customer Forum | ✅ Yes | ❌ No |
| Automation and Rules | ✅ Yes | ❌ No |
| API | ✅ Yes | ✅ Yes |
| Interactive Voice Response (IVR) | ✅ Yes | ❌ No |
| Video Calls | ✅ Yes | ❌ No |
| Unlimited History | ✅ Yes | ❌ No |
| Unlimited Websites | ✅ Yes | ✅ Yes |
| Unlimited Chat Buttons | ✅ Yes | ❌ No |
| Unlimited Tickets/Mails | ✅ Yes | ❌ No |
| Unlimited Call Recording | ✅ Yes | ❌ No |
| Unlimited 24/7 Support | ✅ Yes | ✅ Yes |
Migrate for free today!
That's right, it's completely free. All you have to do is export your data to LiveAgent. Switch to a fully featured solution with 24/7 customer support.
Would you like to migrate on your own?
LiveAgent offers migration plugins but we currently don't have a working plugin for HelpCrunch. Let us know if you're interested and we'll get to it.
What kind of data can I migrate from HelpCrunch?
- People
Migrate agents, admins, end users and customers with ease.
- Tags
Migrate all your department and ticket tags.
- Tickets
Migrate tickets, attachments, user fields, and ticket fields.
Ready to migrate from HelpCrunch to LiveAgent?
Have a look at some perks you get when you make a switch to LiveAgent
Outstanding customer service
24/7 support from our agents. We're there whenever you need us.
Ultimate help desk solution
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Increase savings and ROI
Get LiveAgent free forever or choose one of our three paid plans.
Choose your language
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
Migrate your data from HelpCrunch today
LiveAgent is the most reviewed and #1 rated help desk software for SMB. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Starter
Per agent · up to 5 agents
Email, chat and AI for a small team getting started.
$19
/agent/mo
$19
Billed monthly · cancel anytime
$15 billed annually · save 21%
How much you get
AI agents
1
Departments
10
Email accounts
3
Live chat buttons
2
Included
Email ticketing and contact forms
Live chat and chatbot
Knowledge base
All AI features
No social channels, call center or reporting
Team
Per agent · up to 15 agents
Every channel, call center and AI for a growing team.
$35
/agent/mo
$35
Billed monthly · cancel anytime
$29 billed annually · save 17%
How much you get
AI agents
5
Departments
20
Email accounts
10
Live chat buttons
5
Included
Everything in Starter
Facebook, Instagram, X, Viber, WhatsApp, Telegram
Call center
Reporting, CSAT surveys and time reporting
SSO, SLA rules and custom roles
MOST POPULAR
Business
Per agent · any team size
More AI agents, departments and email accounts, plus MCP.
$59
/agent/mo
$59
Billed monthly · cancel anytime
$49 billed annually · save 17%
How much you get
AI agents
50
Departments
150
Email accounts
150
Live chat buttons
50
Included
Everything in Team
MCP server: connect your own AI tools to LiveAgent
LiveAgent branding removal
Audit log and department roles
Testimonials
What our existing customers say about us
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"It's a pleasure to have a great portal that improves our customer service. "
"It's a pleasure to have a great portal that improves our customer service. "
"It's a pleasure to have a great portal that improves our customer service. "
"We see LiveAgent as a great tool for communicating with customers. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"We see LiveAgent as a great tool for communicating with customers. "
"We see LiveAgent as a great tool for communicating with customers. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "