5-Star Customer Service Starts With LiveAgent Help Desk Software
Multi-channel customer support doesn't have to be a pain in the "bottom". With LiveAgent, your emails, chats, calls, social media mentions and other channels will end up in one universal inbox and with the help of advanced automation, rules and integrations you will be able to dramatically save time & increase customer satisfaction.
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Building Your LiveAgent...
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LiveAgent offers best experience on a desktop.
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Check how LiveAgent looks on desktopWatch
Take a look on how LiveAgent looks inside.
- Use departments and tags for segmentation and distribution and assignment of tickets.
- Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
- Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
- Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
- The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
- After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
- Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
- Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
- Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
- Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
- Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
- Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
- With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
- Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.
Simple Pricing, Immediate ROI
- Custom Domain
- E-mail support
- Contact Forms
- Forum & Knowledge Base
- Mobile App
$9 / agent per month
- + Ticket Plan
- Live Chat
- Visitors Monitoring
- Chat Invitations
- Feedback Management
$29 / agent per month
All inclusive Plan
- + Chat Plan
- Call Support
- Video Call
- Time Tracking
$39 / agent per month
And Chose Your Plan Later