Help Desk Software is The 1st Step Towards Better Customer Service
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2018. Stay closer to your customers and help them faster with LiveAgent.
Juicy Help Desk Software
LiveAgent offers the right portion of help desk software features including a powerful ticketing system with automation, live chat, social networks, call centre and a support centre. More than 175+ help desk features available at the moment!
Create customer relationships
Build loyality
Increase conversions & sales
Why LiveAgent?
- Get 3 products for the price of 1 - help desk, live chat and phone support is build in
- Receive, process and respond to customer service queries with ease
- Automate your customer support and provide answers even when offline
- Be closer to your customers with integrated live chat software
- Listen everywhere where it's possible - Email, Voice, Social or Chat
- Equip your helpdesk agents with pre-made answers and canned messages
- Improve relationships with your customers
Double your speed with live chat!
Enjoy real-time typing projection of your customers and increase your answering speed. Get real-time insights on who's chatting, who's waiting in queue and who's browsing your website. Start chatting with visitors with a press of a button.
Average 26% increase in conversions
Increase in customer satisfaction
Real-time typing projection
Ticketing & Intuitive UI
LiveAgent help desk software is built by customer service agents for customer service agents. Every incoming form of communication is transformed into Tickets for better convenience and management. The UI is adaptable, intuitive and the users simply love it.
"LiveAgent is very user friendly from both customer's and agent's perspective." - Paul Sanders
Customer Portal with Knowledge Base & Forum
70% of customers prefer to look for answers before contacting customer service. Setup a Customer Portal with just a few clicks, create a Knowledge Base and adapt it to your company's design without coding. Generate a Forum so your customers can help themselves and discuss new functionality or improvement suggestions.
Provide answers even when offline
Let customers help themselves
Choose from pre-defined themes or adapt the design with a few clicks
Over 21,000 businesses can't be wrong.
See our success stories or testimonials for more...
96% Satisfaction
based on 15291 customer reviews
Unbiased LiveAgent Reviews & Testimonials
G2 Crowd
TrustPilot
GetApp
Pricing
Ticket
- Custom Domain
- E-mail Ticketing
- Contact Forms
- Automation, SLA, API
- Forum & Knowledge base
- iOS & Android apps
Ticket+Chat
- All from Ticket +
- Live Chat
- Visitor Monitoring
- Chat Invitations
- Feedback Management
- Multibrand Support
- Chat Reports
All-Inclusive
- All from Ticket+Chat +
- *NEW* Cloud Call Center
- Advanced Social Channel
- Time Tracking
- Audit Log
- Advanced Reports
- Gamification
or buy aDownloadable licence
- One time fee only
- Installed on your server
Compare the plans
| Ticket | Ticket+Chat | All-inclusive | |
|---|---|---|---|
| Agent seat ?Purchase at least 1 seat to get started. | $9/month | $29/month | $39/month |
| Custom domain parking | |||
| E-mail Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management. | |||
| Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website. | |||
| Merge tickets ?Merge multiple tickets into 1 | |||
| Split tickets ?Split 1 ticket into 2 | |||
| Custom mail templates ?Adapt your email templates accordingly to your company, brand, product, country or language | |||
| Ticket mass actions ?Resolve, postpone or delete multiple tickets with one button | |||
| Export tickets ?Export tickets into CSV with a click of a button | |||
| Email notifications ?Email agents and/or customers on updates about their tickets | |||
| Custom ticket fields ?Create custom fields for tickets to track additional data | |||
| To Solve Algorythm ?Force agents to answer tickets from "To solve button" only. | |||
| Canned answers ?Equip your team with most used sentences by pressing a keyboard shortcut | |||
| Rules & Time rules ?Automate your workflow with Rules and Time rules | |||
| Advanced SLA with Reports ?Setup SLAs easily. This feature comes with advanced SLA reporting. | |||
| Business hours ?Does your helpdesk operate in specific business hours? Set them up easily. | |||
| Internal tickets ?Create internal tickets which can work as tasks for your colleagues | |||
| Contacts & Contact groups ?Keep information about your contacts and assign them into contact groups | |||
| SPAM filters ?Get rid of SPAM with intelligent spam filters. | |||
| Attachments ?Attach files easily with Drag&Drop | |||
| Load data from your CRM ?Load data about your customers via API | |||
| API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations | |||
| Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand | |||
| Reporting ?Get advanced reports on tickets, chats, calls, worktime and more | |||
| Knowledge Base ?Provide answers even when your agents are offline | |||
| Customer Forum ?Let your customers discuss questions or issues publicly in a Forum | |||
| Customer Portal ?Customizable support portal is a place where your customers can log in and check status of their tickets | |||
| Ticket satisfaction survey ?Collect feedback from your customers about provided support | |||
| iPhone/Android apps | |||
| EU/US Data Center | |||
| Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required. | |||
| Real-time visitors monitoring | |||
| Chat invitations | |||
| Chat Satisfaction Surveys | |||
| Feedback management ?Insert feedback buttons and collect important feedback from your customers. | |||
| Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration. | |||
| Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy. | |||
| Interactive Voice Response?Increase effectivity of your call center by introducing an IVR | |||
| Call routing & transfers?Automatically route calls based on intelligent presets. Soft transfer calls to other agents. | |||
| Hardware IP phone compatibility ?Connect LiveAgent with most popular hardware IP phones on the market. | |||
| Unlimited call storage ?Store your call voice recordings with no limits | |||
| Gamification ?Award your agents and let them compete between each other. Increase their efficiency. | |||
| Sound configuration ?Customize or disable any sound that is played in LiveAgent. | $5/month | ||
| Facebook ?Complete social media customer support solution. | $6/month | ||
| Twitter ?Complete social media customer support solution. | $6/month | ||
| Audit Log?See timestamps of all changes in the application | $9/month | ||
| Search & replace ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database. | $9/month | ||
| Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on. | $19/month | ||
| Branding Free | $19/month | $19/month | |
| Customer Service | 24/7 | 24/7 | 24/7 |
| White Glove Setup | |||
