Help Desk Software
Are you tired of boring Help Desk Software? So are we.
With LiveAgent, your emails, chats, calls, social media mentions and other channels will end up in one universal inbox and with the help of advanced automation, rules and integrations your customer service nightmare will end with the simple click of a Free signup button.
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Juicy Help Desk Software
LiveAgent offers the right portion of help desk software features including a powerful ticketing system with automation, live chat, social networks, call centre and a support centre. More than 175+ help desk features available at the moment!
Hungry for a better help desk software?
There’s a lot of help desk software vendors and navigating through the huge offering is not an easy job. That’s why we’ve made it easy to select the best help desk software for you and combined a simple user interface, advanced functionality and fair pricing into one package at the price of an average dinner for 2.
Inside look on LiveAgent Help Desk Software
What’s under the hood of the most reviewed and highest rated help desk software? Take a look below.
Use departments and tags for segmentation and distribution and assignment of tickets.
Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.
All-in-one help desk software
Help Desk collaboration
Let your customer service agents help each other and answer tickets faster with multiple collaboration enhancing features
According to reasearch, satisfied customers are tend to spend more
Help desk on the go
Do you spend a lot of time on the go? LiveAgent offers both iOS and Android native apps
Clever ticket routing
LiveAgent automatically selects the most appropriate agent based on SLA priorities
Smart email ticketing and distribution makes sure no email ever gets lost or answered twice
The benefits of using Help Desk Software
- Organized and centralized communication
- No email gets lost or answered twice
- Faster answers with the help of automation and rules
- 360 view over your help desk with smart reports
- Increased customer satisfaction leading to better revenue
- Motivated customer service agents with gamification
- Connectivity with 3rd party apps like Zapier, Mailchimp & others
- Better responses with canned messages and predefined answers
- Easier collaboration with internal chat and fast ticket hyperlinks
- Customizable and adaptable to your business needs
Transparent & Fair price for your new help desk
No contracts, no hidden fees, month-to-month billing. LiveAgent’s pricing is fully transparent and we only bill for real usage every month.
- Custom Domain
- E-mail support
- Contact Forms
- Forum & Knowledge Base
- Mobile App
$15 / agent per month
- + Ticket Plan
- Live Chat
- Visitors Monitoring
- Chat Invitations
- Feedback Management
$29 / agent per month
All inclusive Plan
- + Chat Plan
- Call Support
- Video Call
- Time Tracking
$39 / agent per month
And Chose Your Plan Later
Seamless Ticketing Distribution
Make sure your customer service Agents always have their optimal load. Define how many Tickets, Chats, and Phone calls they can handle. Automatically rotate phone duty, set pause times and let them rest when they need it.
Assign Tickets at any stage in their life to individual Agents or whole Departments. Set your own Rules and criteria for Ticket distribution based on Ticket parameters, events, or time-based conditions.
Ticket Ownership, Responsibility & Transferring
With LiveAgent, you can easily manage ticket responsibilities. Change the ownership of a Ticket to a different Department or even an individual Agent. Always know who is responsible for solving each Ticket. Never hear that "I didn't know it was my responsibility" again.
What is help desk software
Customer relationships can be tough. Navigating through all communication with your customers and your systems to find information needed to help customers properly isn’t easy either. That’s where help desk software comes in place. Help desk software typically catches all your incoming communication from customers and transforms it into tickets for easier management. Your customers use all kinds of ways to reach out like email, phone, messengers or live chat so keeping all communication in one place helps your customer service agents understand the issue better and answer faster.