Help Desk Software
for better customer experience

Great customer support starts with all-in-one help desk solution. 
Help you customers and bring humanity to your digital relationships.


LiveAgent connects you with all your customers via emails, chats, calls and social media. Collect all communication channels and turn them into tickets in single shared company inbox with unlimited history. 

Common reasons why companies are switching to help desk software

Is your company having the same issues as the most of our customers who switched to LiveAgent help desk software?

Lost emails in Outlook mailboxes

Did your colleague forget to reply to an important email? Stop being dependent on individuals and move to shared mailbox.

Late  replies to  your customers

Are you missing important deadlines and lost track of priorities in your mailbox? Setup SLAs for high priority emails.

Impossible collaboration across emails

Is your colleague on vacation and you have to take over his responsibilities?Universal company inbox is the way to go.

No clue about your team's performance

Are you aware what's happening in your team's communication? Analyze all replies flowing through your company in one place.

Meet LiveAgent - multi-channel communication platform

Give your team the right IT help desk tool to increase their productivity and spend less time with customer requests. With LiveAgent customers can reach you from everywhere they are. It doesn't matter if your customers want to email, chat, call or contact your through social media. LiveAgent helps your to answer it from one place.

  • Emails
  • Chats
  • Calls
  • Social Media
  • Self-service
  • Every call setting in LiveAgent is one click away thanks to quick navigration panel.
  • Every single call is sitting in the unlimited call history so you/your team can check it later.
  • Use action panel to get into specific call where you can find recording and other features of our hybrid ticket stream.
 
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO


Advanced features to stay organized

LiveAgent offers small features that have a huge impact on your overall's team performance.

Automated Ticket Routing

Automatically distribute your emails, chats and calls based on your predefinied rules. Read more...

Rules & Workflow Automation

Rules are set of triggers that are execuded when conditions are set. Read more...

Canned & Predefined Templates

Canned messages are predefined answers that will help you reply faster. Read more...

Split & Merge Tickets

Merge multiple messages from different sources into one thread. Read more...

The best value for your money

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.

Ticket

For Small Businesses and Professional Marketers

$15 /mo

Ticket+Chat

For Small Businesses and Professional Marketers

$29 /mo

Mobile help desk application

Install native Android or iOS application to answer customer requests while you are away from the office desk. It doesn't matter if you need to answer customer emails or calls, our mobile app lets you answer all of them.

Fully multilingual

Let your support agents and customers use their native language to feel confident in every communication. LiveAgent is translated in 40+ languages and additionally allows you to fully customize every letter in application.

Features you need

LiveAgent offers the right portion of help desk software features including a powerful ticketing system with automation, SLA, live chat, social networks and messaging, call center, IVR, contacts forms and a support center. More than 175+ help desk features available at the moment and more than 30 integrations included

Over 21,000 businesses can't be wrong

See our success stories and testimonials and find out how can LiveAgent boost your customer support and increase the happiness of your business partners.

LiveAgent adapts
to your business

We have designed LiveAgent with adaptability in mind. It will fit to your company size and industry you operate in. We've been helping organizations of all sizes and types. Check what is their experience with using our solution.

Business Solutions

Start-ups & Corporations

Enterprise

Government

Edu & NGO

Industry Solutions

Ecommerce & Services

Travel & Accommodation

Marketing & Telco

Entertainment

What is Help Desk Software?

Help desk software typically catches all your incoming communication from customers and transforms it into tickets for easier management. Your customers use all kinds of ways to reach out like email, phone, messengers or live chat so keeping all communication in one place helps your customer service agents understand the issue better and answer faster.

How To Choose Right
Help Desk Software

There are dozens of different help desk solutions out there, yet the difference of their offerings vary significantly. Choosing best help desk software should always be connected to your personal & company needs.

Most of the providers offers basic feature set that includes ticketing, chat or analytical dashboard. Those that are more advanced have automation, multiple knowledge base support or different collaboration toolkit. 

With LiveAgent we went even further and built call center software right into our platform and we are collecting social media messages that are easy to respond right from one dashboard. On top of that our ticketing stream unifies all forms of communication into one format. 

Help desk software comparison

There’s a lot of help desk software vendors and navigating through the huge offering is not an easy job. That’s why we’ve made it easy to select the best help desk software for you and combined a simple user interface, advanced functionality and fair pricing into one package at the price of an average dinner for 2.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? Guess right.. LiveAgent!

Try it now for free No Credit Card Required

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