A free ticketing software enables you to streamline your customer communication across multiple channels. All customer queries are received in one universal inbox, and share the same uniform look.
Free ticketing software is incredibly useful to businesses of all sizes. It brings clarity to agents, improves response time, and increases customer satisfaction.
Improving your customer satisfaction rates is the best free initiative you start for your business. According to Forbes, 84% of companies that work to improve their customer experience report an increase in their revenue.
Implement a free ticketing software in your business and gain these advantages:
Free ticketing features help you minimize the total time spent on resolving a customer problem.
Your support team can handle all customer requests from multiple channels in one place.
By managing all support channels in one place, your agents spend less time on resolving issues.
Our free ticketing software receives tickets from four channels – live chat, email, call center, and knowledge base.
Live chat: Engage with your website visitors before they leave your site. Help them with the buying process and discover their pain points.
Call center: Add your phone number to LiveAgent and start making and receiving phone calls through your browser, hardware phone or mobile apps. Store unlimited call recordings in LiveAgent.
Email: Receive all your customer support requests from different channels and handle them from one shared inbox.
Knowledge Base: Get notified when you receive comments in customer portal forums. Collect important feedback and new ideas from your customers.
We want you to take advantage of our free ticketing system, however limits need to be imposed to reduce misuse. The following limitations are in place:
7 day ticket history: You won’t be able to see all messages that are older than 7 days.
One Integration: No more than one email address, live chat button, phone number, contact form.
Social Accounts: No integration with Facebook, Instagram, Twitter.
Missing Features: Multiple features, automations, rules are restricted in this plan.
12% of Americans rate their number one frustration with customer service as “lack of speed.” Statista
72% of consumers see having to explain their problem to multiple people as poor customer service. Dimensional Research
72% of consumers say that when contacting customer service they expect the agent to “know who they are, what they have purchased and have insights into their previous engagements.” Microsoft
LiveAgent is the most reviewed and #1 rated free help desk software for SMB in 2020. Start with our free ticketing solution, and upgrade to a paid version anytime to receive unlimited ticket history, more features, and no limits on number of live chat buttons, email addresses, phone numbers and contact forms.
LiveAgent is a top-rated help desk software trusted by companies like Huawei and BMW. It offers various features and integrations for successful customer service and business growth.
Customer service is vital, with support and service required before, during, and after purchases. It's crucial to measure metrics like CSAT, NPS, CES, and FRT to ensure customer satisfaction. A CSAT score of 80% or higher is ideal.
LiveAgent is praised for its functionality, stability, and integration with social media. Users switched from Zendesk and other help desk systems for its affordability and excellent customer support.
Create a free knowledge base to provide customers with useful articles. LiveAgent offers free customer service software with additional paid features.
Agent offers customer service software and VoIP phone systems to improve customer relationships and reputation. LiveAgent is a highly-rated help desk software trusted by major companies, offering over 175 features, language support, and a free trial. It is recommended as an alternative for businesses looking to enhance their customer experience.
LiveAgent is a valuable tool for communication, improving customer service and satisfaction, and increasing sales for various companies, including Huawei, BMW, Yamaha, and O2. It has helped businesses achieve their goals and enhance their response time, resulting in better support and increased customer conversion rates. Migrating to LiveAgent from other solutions has proven successful for many.
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