A free ticketing software enables you to streamline your customer communication across multiple channels. All customer queries are received in one universal inbox, and share the same uniform look.
Free ticketing software is incredibly useful to businesses of all sizes. It brings clarity to agents, improves response time, and increases customer satisfaction.
Improving your customer satisfaction rates is the best free initiative you start for your business. According to Forbes, 84% of companies that work to improve their customer experience report an increase in their revenue.
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Implement a free ticketing software in your business and gain these advantages:
Free ticketing features help you minimize the total time spent on resolving a customer problem.
Your support team can handle all customer requests from multiple channels in one place.
By managing all support channels in one place, your agents spend less time on resolving issues.
Our free ticketing software receives tickets from four channels – live chat, email, call center, and knowledge base.
Live chat: Engage with your website visitors before they leave your site. Help them with the buying process and discover their pain points.
Call center: Add your phone number to LiveAgent and start making and receiving phone calls through your browser, hardware phone or mobile apps. Store unlimited call recordings in LiveAgent.
Email: Receive all your customer support requests from different channels and handle them from one shared inbox.
Knowledge Base: Get notified when you receive comments in customer portal forums. Collect important feedback and new ideas from your customers.
We want you to take advantage of our free ticketing system, however limits need to be imposed to reduce misuse. The following limitations are in place:
7 day ticket history: You won’t be able to see all messages that are older than 7 days.
One Integration: No more than one email address, live chat button, phone number, contact form.
Social Accounts: No integration with Facebook, Instagram, Twitter.
Missing Features: Multiple features, automations, rules are restricted in this plan.
12% of Americans rate their number one frustration with customer service as “lack of speed.” Statista
72% of consumers see having to explain their problem to multiple people as poor customer service. Dimensional Research
LiveAgent is the most reviewed and #1 rated free help desk software for SMB in 2020. Start with our free ticketing solution, and upgrade to a paid version anytime to receive unlimited ticket history, more features, and no limits on number of live chat buttons, email addresses, phone numbers and contact forms.
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Free ticketing software trial enables your agents to get familiar with the system, and it also provides better customer service help right away. With automated tasks in one unified system, the agents can manage more inquiries in less time and effort. Moreover, using a support tickets system, agents can lower the ticket volume by creating insightful Knowledge base articles, such as How-to guides.
The benefits of support ticket software ticketing include customer retention, customer satisfaction, increased revenue, improved employee workflow, workload, and competitive advantage. You should try out free ticketing software for yourself and experience their benefits first hand.
LiveAgent offers a free account and a budget-friendly subscription for any business that would like to improve its support services right away. Get a trial for the subscription or create a free account forever.
Free Support Ticketing Software for All Businesses
Free support ticketing software is crucial for businesses looking to improve their customer service and scale alongside their growth. A well-functioning IT ecosystem is essential for successful service delivery, and a reliable free ticketing software can help manage customer inquiries efficiently. Such a tool should offer customizable fields and functions, multilingual translations, prioritization, traceability, integration, and report generation. A ticketing system can improve efficiency, problem detection, task assignment, communication, and customer satisfaction. There are many free ticketing solutions available on the market worth considering for budget-conscious companies.
The Best 25 Support Ticket Systems in 2023 | LiveAgent
Support ticket system help teams manage large volumes of requests across multiple channels and enables them to answer queries quickly and knowledgeably.
What is a Ticketing Feature (+ Free Trial) | LiveAgent
A ticketing system is a tool that organizes and manages customer service requests to improve efficiency, prioritize tickets, and provide real data insights. Features of LiveAgent ticketing software include a universal inbox, hybrid ticket streams, clickable ticket IDs, CRM integration, agent collision detection, automated ticket distribution, SLA management, tags and filtering, private notes, ticket splitting and merging, internal chat and call, automation rules, reporting, and gamification. LiveAgent can connect with various communication channels to generate support tickets automatically. Customer testimonials praise LiveAgent for its ease of use, reliability, and cost-effectiveness.
Best 8 Ticketing Software For 2023 | LiveAgent
LiveAgent offers a help desk ticketing software with advanced automation rules and integrations to provide seamless customer care on every channel. With a free trial for 7 or 30 days and no setup fee, customer service 24/7, and no credit card required, it's worth giving it a try. It can integrate emails, chats, calls, social media mentions, and other channels into one universal inbox to ease the customer service experience. Just click "Sign Up" and end your customer service nightmare.
The Best 20 Inbound Call Center Software in 2023 | LiveAgent
Inbound call center software can help you set up a virtual call center. Easily manage inbound customer communications, improve support team’s performance, and generate more inbound sales. Choose the right one for your needs.
Open Source Ticketing System (Explained)
An open source ticketing system is a tool used to manage customer inquiries, support requests and other customer communication. It assigns tickets to customer queries, allows agents to merge multiple requests and tracks every generated ticket. This system enhances business efficiency and is cost-effective compared to proprietary IT ticketing systems. With LiveAgent, it can be used for efficient customer service and agent automation. The FAQs provide further insights on what an open source ticketing system means, its advantages, and related resources.
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