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Português Smarter Support with LiveAgent For Free!
Start delivering personalized service to your customers today with no commitment.
What’s Included in the Free Plan
Level up your customer communication with a free helpdesk ticketing system, live chat, email integration, and a knowledge base – all at no cost.
Ticketing system for managing
Live chat widget for real-time
Email support integration
Knowledgebase funcionality
Free Plan at a Glance
The Free plan is a great choice if you need basic customer support features. Keep in mind a few limitations: messages in tickets older than 7 days are hidden but remain accessible and fully available after signing up for a paid plan. Integrations and automation features are not available, and some advanced customization options may be limited.
| Feature | Limitation |
|---|---|
|
Ticket history
Store all tickets and chat transcripts for 7 days. Access past tickets for quality assurance, legal, or training purposes after signing up for a paid plan.
|
7 days |
|
Email Support Channels
The Free plan allows you to connect & use only a single own email address.
|
Limited to 1 |
|
Reporting & Analytics
Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. Analytics overview feature
|
Basic reports only |
|
Integrations
Integrations are not included in the Free plan.
|
Not included in the Free plan |
Why LiveAgent’s Free Plan Outshines the Competition
While some free live chat software significantly limit features, LiveAgent allows real-time engagement, robust free ticketing system, multi-channel support, and essential reporting without the premium price tag.
| Feature | LiveAgentBe Free Plan | Help ScoutFree Plan | FreshdeskFree Plan | Zoho DeskFree Plan | Zendesk✖ No free plan |
|---|---|---|---|---|---|
|
Ticketing System
Smart email ticketing ensures no emails get lost or remain unanswered. Our ticketing system also prevents duplicate responses with the agent collision detection feature. Ticketing feature
|
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|
Knowledge Base
Create categories in your Customer portal based on your products, services, or types of customers. Add knowledge base articles, Forums, or feedback boards. Knowledge base
|
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|
Live Chat
Gain customer trust and boost sales with personalized, real-time live chat support. Live chat feature
|
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|
Call Center
Utilize a call center to efficiently manage and handle customer interactions. Call center feature
|
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|
Customer Portal
Setup a customer portal complete with a knowledge base, forum, and FAQs. Customer portal feature
|
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|
Customization Options
Customization features are limited on the Free plan. Mail templates feature
|
Limited |
Limited |
Limited |
Limited |
|
|
Reporting & Analytics
Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. Analytics overview feature
|
Basic | Basic | Basic | ||
|
Multi-Channel Support
No more switching between screens or missing crucial messages. Benefit from an all-in-one solution with LiveAgent that empowers your team to provide seamless and efficient support.
|
|||||
|
User Limit
Give access to as many users as you need for seamless customer interaction and ticket resolution.
|
Unlimited |
Unlimited |
10 agents |
3 agents |
|
|
Storage limit
Get access to all your tickets and chat history for 7 days.
|
7-day ticket history |
50 contacts/month
|
Not specified
|
Not specified
|
LiveAgent monthly updates: June edition
Discover LiveAgent’s June updates: AI assistant upgrades, smarter email handling, new integrations & bug fixes. See what’s next!
All-in-one knowledge base software
Create stunning knowledge bases & FAQs with LiveAgent! Empower customers with instant answers. Free 30-day trial, no credit card required.
LiveAgent monthly product update: July edition
Discover July's LiveAgent updates: advanced spoofing protection, new Help Center, improved chat design & bulk attachment downloads!
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