Smarter Support with LiveAgent For Free!

Start delivering personalized service to your customers today with no commitment.

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What’s Included in the Free Plan

Level up your customer communication with a free helpdesk ticketing system, live chat, email integration, and a knowledge base – all at no cost.

Ticketing system for managing

Live chat widget for real-time

Email support integration

Knowledgebase funcionality

Free Plan at a Glance

The Free plan is a great choice if you need basic customer support features. Keep in mind a few limitations: messages in tickets older than 7 days are hidden but remain accessible and fully available after signing up for a paid plan. Integrations and automation features are not available, and some advanced customization options may be limited.

Feature	Limitation
Ticket history Store all tickets and chat transcripts for 7 days. Access past tickets for quality assurance, legal, or training purposes after signing up for a paid plan.	7 days
Email Support Channels The Free plan allows you to connect & use only a single own email address.	Limited to 1
Reporting & Analytics Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. Analytics overview feature	Basic reports only
Integrations Integrations are not included in the Free plan.	Not included in the Free plan

Try the full 30-day trial instead to access advanced features with no limitations.

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Why LiveAgent’s Free Plan Outshines the Competition

While some free live chat software significantly limit features, LiveAgent allows real-time engagement, robust free ticketing system, multi-channel support, and essential reporting without the premium price tag.

Feature	LiveAgentBe Free Plan	Help ScoutFree Plan	FreshdeskFree Plan	Zoho DeskFree Plan
Ticketing System Smart email ticketing ensures no emails get lost or remain unanswered. Our ticketing system also prevents duplicate responses with the agent collision detection feature. Ticketing feature
Knowledge Base Create categories in your Customer portal based on your products, services, or types of customers. Add knowledge base articles, Forums, or feedback boards. Knowledge base
Live Chat Gain customer trust and boost sales with personalized, real-time live chat support. Live chat feature
Call Center Utilize a call center to efficiently manage and handle customer interactions. Call center feature
Customer Portal Setup a customer portal complete with a knowledge base, forum, and FAQs. Customer portal feature
Customization Options Customization features are limited on the Free plan. Mail templates feature	Limited	Limited	Limited	Limited
Reporting & Analytics Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. Analytics overview feature	Basic	Basic	Basic
Multi-Channel Support No more switching between screens or missing crucial messages. Benefit from an all-in-one solution with LiveAgent that empowers your team to provide seamless and efficient support.
User Limit Give access to as many users as you need for seamless customer interaction and ticket resolution.	Unlimited	Unlimited	10 agents	3 agents
Storage limit Get access to all your tickets and chat history for 7 days.	7-day ticket history	50 contacts/month	Not specified	Not specified

See all features available in paid plans

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