SLA log report

LiveAgent's SLA Log Report tracks fulfilled and missed SLAs, sortable by various parameters and exportable to CSV, enhancing customer service efficiency. Available in Small, Medium, and Large plans, try it free with no credit card required.

A SLA (Service-Level-Agreement) is an arrangement to meet targets for replying to the Tickets by your Agents (support representatives), for providing help to your customers.

Providing help based on service levels ensures that you’re delivering quantified and reckonable service. It also provides a more clarified view when issues appear.

Log report

LiveAgent offers a log of fulfilled and missed SLAs from a specific time range and Department. Individual entries can be sorted by Requester, Ticket ID, SLA Start time, Department, Agent, Due date, Closed, and SLA remaining/overdue time. SLA Log can be exported to a CSV file.