Mobile help desk apps

What are Mobile Help Desk Apps?

Mobile Applications, or apps, are computer software designed for mobile devices. LiveAgent has created mobile help desk apps to keep you connected with your customers even when you’re on the go or away from your desk. Simply download and set your preferences, then start responding to customer inquiries immediately.

LiveAgent covers all its customers by offering apps for both Android and iOS mobile operating systems, ensuring you can provide support from anywhere, at any time.

How much does the LiveAgent app cost?

LiveAgent offers flexible subscription options to suit different business needs:

• Small subscription - $15 per agent
• Medium subscription - $29 per agent
• Large subscription - $49 per agent

Each subscription offers a different variety of features, with some available at additional costs. However, mobile help desk apps for Android and iOS are included in each subscription without any additional fees.

LiveAgent offers a free 30-day trial for each subscription. If you’re still unsure, you can try out a free account with its limitations.

For a complete list of features for each subscription, visit our Pricing page.

Mobile Help Desk Apps Overview

Android

Android is an open-source mobile operating system designed for mobile devices. With LiveAgent’s Android app, you can:

• Choose a subscription and set up your LiveAgent account
• Download the app from Google Play Store
• Resolve tickets outside of the office
• Stay always available to your customers
• Help your colleagues when needed, even on the go

The Android app provides full functionality to manage your help desk from your smartphone or tablet. Whether you’re traveling, in a meeting, or simply away from your desk, you can respond to customer inquiries in real-time.

Learn more about LiveAgent for Android

iOS

iOS is a mobile operating system exclusively created for Apple products. LiveAgent’s iOS app is available for iPhone and iPad users, offering the same powerful features as the Android version.

With the iOS app, you can:

• Register and set up your LiveAgent account
• Download the app from the App Store
• Resolve tickets outside of the office
• Log in and choose your department
• Start responding to chats immediately
• Imagine having an overload of customers while out of office—with this app, you can simply log in, choose your department, and start responding to chats

The iOS app provides seamless integration with Apple devices, allowing you to manage your help desk efficiently from anywhere.

Learn more about LiveAgent for iOS

Why Choose Mobile Help Desk Apps?

Mobile help desk apps offer numerous benefits for your customer support team:

• Stay Connected - Respond to customer inquiries from anywhere, at any time
• Increase Productivity - Handle support tasks on the go without being tied to your desk
• Improve Response Times - Address customer issues faster with instant notifications
• Flexibility - Work from home, while traveling, or during off-hours
• Team Collaboration - Help colleagues when needed, even remotely
• Customer Satisfaction - Provide faster responses and better support experiences
• No Additional Cost - Mobile apps are included in all subscription tiers

Download LiveAgent Mobile Apps

Get started with LiveAgent’s mobile help desk apps today: