Create categories in your Customer portal based on your products, services, or types of customers. Add knowledge base articles, Forums, or feedback boards. Create knowledge base search widgets and provide customers with easy access to your knowledge base articles. Search widgets are customizable, and can be placed anywhere in your knowledge base pages.
Choose a theme of your Customer Portal from predefined templates or create a new one with custom css and HTML. Add your own logo, title, tracking codes, header, and footer. Our free knowledge base software makes creating knowledge-based content that agents and customers can use easy.
4 predefined themes:
- Classic
- Material
- Minimalist
- Montana
You can customize colors of:
- Header
- Main action button
- Main action button – Hover
- Secondary action button
- Secondary action button – Hover
- Right box
- Category icon
- Article icon
- Item color
- Title color
Different content for Agents and customers
You can add separate articles and categories to your help desk knowledge base software that are not accessible to your customers, but can be seen only by the agents (internal articles, categories).
Knowledgebase resources
Create multiple self-service portals
Have multiple brands or products that you manage with LiveAgent? No problem, create a unique customer portal for each! Try it today. No credit card required.
LiveAgent knowledge base review
LiveAgent is a provider of customizable live chat software that enhances customer satisfaction and retention through real-time interactions and automated ticketing. It offers various features like ticketing, live chat, call center, and social media support.
Learn all about LiveAgent with webinars
The text discusses LiveAgent, a customer support software that offers features such as ticketing, live chat, and a call center. It emphasizes the importance of starting with the basics and understanding the key features and settings of the LiveAgent dashboard. The text also highlights the benefits of using help desk ticketing and the streamlined communication transformed into tickets. It mentions the ability to directly contact customers through live chat software and proactive chat invitations. Additionally, it mentions the option to create separated knowledge bases to organize information according to language, product, or brand. The text concludes by highlighting the reliability of LiveAgent and mentioning some well-known companies that use the software.
Answering product/service-related questions
LiveAgent streamlines customer support, improves response times, and offers personalized experiences. It includes features like automated ticketing and real-time interactions to enhance customer satisfaction and retention. Their multi-knowledgebase feature allows users to create separate branded knowledge bases for different brands and customers. LiveAgent emphasizes the importance of speedy, supportive replies to customers and provides resources to improve customer engagement and contact management.
