Ban IPs

LiveAgent's Ban IPs feature blocks specific visitor IPs to prevent them from disrupting interactions via chats, contact forms, calls, suggestions, and forum posts. It enhances security by redirecting banned users to voicemail or spam and records ban details for management.

Specify the visitor’s IP addresses in LiveAgent that you wish to ban so annoying visitors won’t be able to bother your agents anymore.

Ban is applied to:

Chats
Contact forms
Calls (call button)
Suggestions
Forum posts

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Chats: A visitor can see a chat button, but he can not start a chat session with an available agent. A banned visitor can just leave an offline message, which will be automatically marked as Spam.

Contact forms: A message added by a banned visitor through a contact form will be automatically marked as Spam.

Calls: Calls through the call contact widget (call button) will be redirected to a voicemail (and marked as Spam) or it’ll just end the call – according to your IVR setup.

Suggestions/Forum posts: Banned users are not able to register and contribute to forum/add suggestions from banned IP address.

Ban history – Saved information

Date of the ban (Created)
Validity (Valid until)
Banned IP
Note with reason
Banned by (Agent name)
Ticket ID

How to add Ban

When chatting with an annoying visitor
Add ban in Settings/Protection section in LiveAgent

Knowledgebase resources

Learn more details

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