The Best Help Desk Software

by LiveAgent

Are you looking for the Best Help Desk Software? So are we.
With LiveAgent, your emails, chats, calls, social media mentions and other channels will end up in one universal inbox and with the help of advanced automation, rules and integrations your customer service nightmare will end with the simple click of a Free signup button.

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Yamaha uses LiveAgent help desk software to support their music instrument customers in Australia Orange, a Telco operator uses LiveAgent help desk software to support customers in their online store Help desk software from LiveAgent is used by Huawei, one of the China’s smartphone giants
Airbus is a proud LiveAgent help desk software customer BMW helps their website visitors with LiveAgent help desk software eSky sells more flight tickets thanks to LiveAgent help desk software

Happy customers

Lucrativo software de atención al cliente

LiveAgent ofrece la cantidad adecuada de funcionalidades de software de atención al cliente, incluido un potente sistema de creación de tiques automático, chat en directo, redes sociales, centro de llamadas y centro de ayuda. ¡Más de 175 funcionalidades de asistencia disponibles en la actualidad!

LiveAgent help desk software offers the right portion of juicy helpdesk functionality.
LiveAgent help desk software transformed into burger to highlight different parts of the customer service software.

¿Tienes ganas de más?

El plan con todo incluido equivale al precio de un almuerzo promedio para dos. Empieza con una prueba sin riesgos de 14 días, sin compromiso, con agentes ilimitados, sin que solicitemos tarjeta de crédito.

Inside look on LiveAgent Help Desk Software

What’s under the hood of the most reviewed and highest rated help desk software? Take a look below.

LiveAgent help desk Ticketing Feature
  • Use departments and tags for segmentation and distribution and assignment of tickets.
  • Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
  • Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
  • Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
Help desk software with live chat
  • The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
  • After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
  • Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
LiveAgent is not just help desk but call center as well
  • Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
  • Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
  • Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
Help desk software with advanced reporting
  • Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
  • Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
  • With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
  • Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.

All-in-one help desk software

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Help Desk collaboration

Let your customer service agents help each other and answer tickets faster with multiple collaboration enhancing features

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Higher spend

According to reasearch, satisfied customers are tend to spend more

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Help desk on the go

Do you spend a lot of time on the go? LiveAgent offers both iOS and Android native apps

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Clever ticket routing

LiveAgent automatically selects the most appropriate agent based on SLA priorities

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Email ticketing

Smart email ticketing and distribution makes sure no email ever gets lost or answered twice

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The benefits of using Help Desk Software

  • Organized and centralized communication
  • No email gets lost or answered twice
  • Faster answers with the help of automation and rules
  • 360 view over your help desk with smart reports
  • Increased customer satisfaction leading to better revenue 
  • Motivated customer service agents with gamification
  • Connectivity with 3rd party apps like Zapier, Mailchimp & others
  • Better responses with canned messages and predefined answers
  • Easier collaboration with internal chat and fast ticket hyperlinks
  • Customizable and adaptable to your business needs

Over 4,500 Help Desk Software Reviews

LiveAgent is the highest rated and most reviewed help desk software in the world.

  • 4,5/5
  • 4,7/5
  • 4,5/5
  • 5/5
  • 4,66/5

Transparent & Fair price for your new help desk

No contracts, no hidden fees, month-to-month billing. LiveAgent’s pricing is fully transparent and we only bill for real usage every month.

Ticket Plan

  • Custom Domain
  • E-mail support
  • Contact Forms
  • Forum & Knowledge Base
  • Mobile App

$15 / agent per month

Chat Plan

  • + Ticket Plan
  • Live Chat
  • Visitors Monitoring
  • Chat Invitations
  • Feedback Management

$29 / agent per month

All inclusive Plan

  • + Chat Plan
  • Call Support
  • Video Call
  • Time Tracking
  • Gamification

$39 / agent per month

Try it now

And Chose Your Plan Later

Seamless Ticketing Distribution

Make sure your customer service Agents always have their optimal load. Define how many Tickets, Chats, and Phone calls they can handle. Automatically rotate phone duty, set pause times and let them rest when they need it.

Assign Tickets at any stage in their life to individual Agents or whole Departments. Set your own Rules and criteria for Ticket distribution based on Ticket parameters, events, or time-­based conditions. 

Ticket Ownership, Responsibility & Transferring

With LiveAgent, you can easily manage ticket responsibilities. Change the ownership of a Ticket to a different Department or even an individual Agent. Always know who is responsible for solving each Ticket. Never hear that "I didn't know it was my responsibility" again.

LiveAgent offers intelligent automated ticketing software distribution

What is help desk software

Customer relationships can be tough. Navigating through all communication with your customers and your systems to find information needed to help customers properly isn’t easy either. That’s where help desk software comes in place. Help desk software typically catches all your incoming communication from customers and transforms it into tickets for easier management. Your customers use all kinds of ways to reach out like email, phone, messengers or live chat so keeping all communication in one place helps your customer service agents understand the issue better and answer faster.

Help desk software helps companies provide better and faster customer service
LiveAgent
Help Desk Software & Live Chat
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