El software de asistencia técnica es el primer paso para conseguir una mejor atención al cliente

LiveAgent es el software de asistencia técnica más evaluado y valorado como número 1 para SMB en 2018. Mantente cerca de tus clientes y ayúdales más deprisa con LiveAgent.

Happy customers

Take a look on how LiveAgent looks inside

LiveAgent
  • The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
  • After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
  • Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
LiveAgent Ticket Feature
  • Use departments and tags for segmentation and distribution and assignment of tickets.
  • Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
  • Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
  • Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
LiveAgent
  • Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
  • Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
  • Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
LiveAgent Ticket Feature
  • Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
  • Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
  • With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
  • Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.

Problem Overwhelmed customer support

Let’s face the reality, your customers will alway have infinite amount of questions, inquiries and requests. Time is your most precious resource you have and investing it into the right asset can give your business significant boost. Business can lose millions of dollars every year this way. 

Solution Deploying customer portal

Give them chance to find official information provided by your representatives on your forums, knowledge bases or frequently asked questions. Looking for any tips how to improve your customer support and communication? Try to create forums, where the customers can discuss, share their tips or even give you suggestions and feature recommendation through custom forms. 

Lucrativo software de atención al cliente

LiveAgent ofrece la cantidad adecuada de funcionalidades de software de atención al cliente, incluido un potente sistema de creación de tiques automático, chat en directo, redes sociales, centro de llamadas y centro de ayuda. ¡Más de 175 funcionalidades de asistencia disponibles en la actualidad!

Crea relaciones con los clientes

Genera lealtad

Aumenta las conversiones y las ventas

¿Por qué LiveAgent?

  • Consigue tres productos por el precio de un: servicio de asistencia técnica, chat en directo y asistencia telefónica integrados
  • Recibe, procesa y responde a las preguntas de los clientes con facilidad
  • Automatiza la atención al cliente y proporciona respuestas incluso estando sin conexión
  • Mantente más cerca de tus clientes con el software de chat en directo integrado
  • Escucha en cualquier lugar donde sea posible: correo electrónico, voz, redes sociales o chat
  • Equipa a tus agentes de asistencia técnica con respuestas ya hechas y mensajes preparados
  • Mejora las relaciones con tus clientes

¡Duplica la velocidad con el chat en directo!

Disfruta al ver lo que escriben tus clientes en tiempo real y aumenta tu velocidad de respuesta. Obtén información en tiempo real sobre quién está chateando, quién está esperando en la cola y quién está navegando por tu sitio web. Empieza a chatear con los visitantes al presionar un botón.

Aumento promedio de 26% en las conversiones

Aumento de la satisfacción del cliente

Aparición en tiempo real de lo que se escribe

Más de 21 000 empresas no pueden estar equivocadas.

Consulta las historias de éxito o testimonios para saber más...

 

 

Un 96 % de satisfacción
en base a 15291 opiniones de clientes

 

 

Testimonios y valoraciones imparciales de LiveAgent

G2 Crowd

Read LiveAgent reviews on G2 Crowd

TrustPilot

Read LiveAgent reviews on Trustpilot

GetApp

Read reviews for LiveAgent  on GetApp

Precio

Tique

  • Dominio personalizado
  • Tiques de corre electrónico
  • Formularios de contacto
  • Automatización, ANS, API
  • Foro y base de información
  • Aplicaciones iOS y Android
$15 /agente/mes

Tique + Chat

  • Todo lo incluido en “Tique” +
  • Chat en directo
  • Monitorización de visitantes
  • Invitaciones de chat
  • Gestión de comentarios
  • Compatibilidad multimarca
  • Informes de chat
$29 /agente/mes

Todo incluido

  • Todo lo incluido en “Tique + Chat” +
  • El *NUEVO* centro de llamada en la nube
  • Canal social avanzado
  • Seguimiento de tiempo
  • Registros de inspección
  • Informes avanzados
  • Gamificación
$39 /agente/mes

o compre unalicencia descargable

  • Solo una tarifa de tiempo
  • Instalado en tu servidor
de $11,950

Compara los planes

Tique Tique + Chat Todo incluido
Agente ?Purchase at least 1 seat to get started. $15/mes $29/mes $39/mes
Parking de dominio personalizado
Tiques de correo electrónico?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.
Formularios de contacto ?Predefined and customizable contact forms can be placed anywhere in your website.
Fusionar tiques ?Merge multiple tickets into 1
Dividir tiques ?Split 1 ticket into 2
Plantillas de correo personalizadas ?Adapt your email templates accordingly to your company, brand, product, country or language
Acciones masivas con los tiques ?Resolve, postpone or delete multiple tickets with one button
Exportar tiques ?Export tickets into CSV with a click of a button
Avisos por correo electrónico ?Email agents and/or customers on updates about their tickets
Campos de tiques personalizados ?Create custom fields for tickets to track additional data
Dividir tiques ?Split 1 ticket into 2
Resolver algoritmo ?Force agents to answer tickets from "To solve button" only.
Respuestas preparadas ?Equip your team with most used sentences by pressing a keyboard shortcut
Reglas y reglas de tiempo ?Automate your workflow with Rules and Time rules
SLA avanzado con informes ?Setup SLAs easily. This feature comes with advanced SLA reporting.
Horario de oficina ?Does your helpdesk operate in specific business hours? Set them up easily.
Tiques internos ?Create internal tickets which can work as tasks for your colleagues
Contactos y grupos de contactos ?Keep information about your contacts and assign them into contact groups
Filtros de correo basura ?Get rid of SPAM with intelligent spam filters.
Archivos adjuntos ?Attach files easily with Drag&Drop
Carga datos desde tu CRM ?Load data about your customers via API
API e integraciones ?Connect LiveAgent with other apps via API or Pre-made integrations
Asistencia multimarca ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand
Informes ?Get advanced reports on tickets, chats, calls, worktime and more
Base de información ?Provide answers even when your agents are offline
Foro para clientes ?Let your customers discuss questions or issues publicly in a Forum
Portal para clientes ?Customizable support portal is a place where your customers can log in and check status of their tickets
Encuesta de satisfacción con los tiques ?Collect feedback from your customers about provided support
Aplicaciones para iPhone/Android
Centro de datos en la UE y EE.UU.
Chat en directo ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.
Monitorización en tiempo real de los visitantes
Invitaciones al chat
Encuestas de satisfacción con el chat
Gestión de comentarios ?Insert feedback buttons and collect important feedback from your customers.
Asistencia con centro de llamadas?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.
Videollamada?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.
Respuesta de voz interactiva?Increase effectivity of your call center by introducing an IVR
Enrutamiento y transferencia de llamadas?Automatically route calls based on intelligent presets. Soft transfer calls to other agents.
Compatibilidad con teléfono de hardware ?Connect LiveAgent with most popular hardware IP phones on the market.
Almacenamiento de llamadas ilimitado ?Store your call voice recordings with no limits
Gamificación ?Award your agents and let them compete between each other. Increase their efficiency.
Configuración del sonido ?Customize or disable any sound that is played in LiveAgent. $5/mes
Facebook ?Complete social media customer support solution. $6/mes
Twitter ?Complete social media customer support solution. $6/mes
Registro de inspección?See timestamps of all changes in the application $9/mes
Buscar y reemplazar ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database. $9/mes
Seguimiento del tiempo?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on. $19/mes
Uso gratuito de marcas $19/mes $19/mes
Atención al cliente 24/7 24/7 24/7
Configuración de White Glove
LiveAgent
Help Desk Software & Live Chat
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