5-Star Customer Service Thanks To LiveAgent

Customer service is very broad and trendy topic these days. Technology has progressed during 21st century and that enables organizations to use advanced software that often replace humans themselves. However that often leads to lack of personal communication, when customer require human factor to be involved.

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Problem Wrong Focus

Most often the problem of bad customer service is wrong process management implemented inside the business. Therefore it’s beneficial to implement advanced smart technology that helps you to keep your business under control. Have you heard you shouldn’t do same task twice? With LiveAgent you won’t. Setup once, benefit forever.

Solution Smart Technology

Most often the problem of bad customer service is wrong process management implemented inside the business. Therefore it’s beneficial to implement advanced smart technology that helps you to keep your business under control. Have you heard you shouldn’t do same task twice? With LiveAgent you won’t. Setup once, benefit forever.

One software for multiple benefits

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Work smarter

Work less and get more done in the same time thanks to LiveAgent

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Build relationships

Building relationships with customers is key factor for long-term business success

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Lower recurring costs

Salaries are usually biggest recurring costs, lower them by implementing smart technology

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Better reviews

Bad reviews are often result of poor customer service, don’t let that happen

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Reduce churn

Implement LiveAgent into your company procedures and decrease churn rate straight away

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Take a look on how LiveAgent looks inside.

LiveAgent
  • The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
  • After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
  • Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
LiveAgent Ticket Feature
  • Use departments and tags for segmentation and distribution and assignment of tickets.
  • Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
  • Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
  • Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
LiveAgent
  • Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
  • Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
  • Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
LiveAgent Ticket Feature
  • Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
  • Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
  • With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
  • Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.

Over 4,500 Reviews & Ratings

Most Reviewed Customer Service Software in The World

  • 4,5/5
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  • 5/5
  • 4,66/5

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LiveAgent
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