What kind of customer support does ZARA offer?

ZARA offers customer support through multiple channels including email, live chat, phone support, social media platforms, and a comprehensive knowledge base for self-service support.

What is ZARA's email address?

You can contact ZARA's customer support by emailing customerservice.usa@zara.com

Does ZARA have live chat?

Yes, ZARA has live chat support available on their website at https://www.zara.com/us/en/contact

How do I speak to someone at ZARA?

If you prefer call support, you can contact their helpline at 1-855-635-9272. You can also use their live chat feature on their website or email them at customerservice.usa@zara.com

How do I return items to ZARA?

You have 30 days from the shipping confirmation date to return items purchased on Zara.com free of charge. Items should have all tickets attached and be in perfect condition. You can return items at any ZARA store in the same market/region, use a drop point with a return label, or arrange a home return for large items.

ZARA Help Desk Contacts

Find ZARA’s customer support via email, live chat, call center, and social media. Contact them at 1-855-635-9272 or customerservice.usa@zara.com . Visit https://www.zara.com/us/en/contact for live chat. Follow on Instagram, Facebook, and Twitter.

E-commerce & Services Enterprise Help Desk Software Ticketing Software

It looks like you're trying to reach ZARA's customer service team. Unfortunately, we're not associated with ZARA's support team. We are two entirely different business organizations. However, to make your life a little easier, we've researched ZARA's website and found the following customer support contact details. Please get in contact with ZARA's representatives by reaching out to them directly using the contact information below.

Go to https://www.zara.com/

ZARA Customer Service Contacts

ZARA Forum

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Instagram

instagram.com/zara/

Facebook

facebook.com/Zara

Twitter

twitter.com/ZARA

SLAs & Agreements

Email SLA

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Live Chat SLA

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Call Center SLA

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Forum SLA

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Legal Contacts

ZARA Terms & Conditions

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ZARA Privacy Policy

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ZARA Security Policy

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ZARA GDPR

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ZARA Customer Support

What is ZARA?

ZARA is a Spanish fashion retailer founded in 1975. It is one of the largest international fashion companies, operating over 2,200 stores in 96 countries. ZARA specializes in fast fashion, offering trendy clothes, shoes and accessories at competitive prices. Its collections are updated twice a week, allowing customers to stay up-to-date with the latest trends.

ZARA customer support channels

ZARA provides multiple customer support channels to assist with inquiries and concerns:

Phone: 1-855-635-9272
Email: customerservice.usa@zara.com
Live Chat: https://www.zara.com/us/en/contact
Knowledge Base: https://www.zara.com/au/en/help
Instagram: https://www.instagram.com/zara/
Facebook: https://www.facebook.com/Zara
Twitter: https://twitter.com/ZARA
YouTube: https://www.youtube.com/@zara

How do I contact ZARA?

ZARA offers a variety of customer support channels for your convenience. You can reach them by:

Phone: Call their toll-free number 1-855-635-9272 for immediate assistance
Email: Send inquiries to customerservice.usa@zara.com
Live Chat: Visit their website at https://www.zara.com/us/en/contact to start a live chat with a representative
Mail: Write to ZARA USA, Inc., Attn: Customer Service, 575 Fifth Avenue, New York, NY 10017
Social Media: Connect with ZARA on Facebook, Twitter, Instagram, and YouTube for updates and support

ZARA’s return policy

If you want to return an item purchased on Zara.com, you have 30 days from the shipping confirmation date of your order to do so free of charge. The items should have all tickets attached and be in perfect condition.

Return Options:

Zara Store: You can return your order at any Zara store free of charge in the same market/region where you made the purchase. Simply present the items you wish to return together with the sales receipt (on your phone, printed copy, or show your ZARA QR code from the ‘Purchases" section in the Zara app).
Drop Point: If you’ve made the purchase as a registered user, log in with your username and password and request a return under ‘Order details". If you made your purchase as a guest, request a return by clicking on the link included in the order confirmation email. We will email you a return label. Attach the label to the package and drop it off at a drop point. Your return package must be postmarked within 30 days of the shipment confirmation email.
Home Return: If your order includes a large home item, contact ZARA to arrange a home return.

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Frequently asked questions

: ZARA is a Spanish fashion retailer founded in 1975. It is one of the largest international fashion companies, operating over 2,200 stores in 96 countries. ZARA specializes in fast fashion, offering trendy clothes, shoes and accessories at competitive prices. Its collections are updated twice a week, allowing customers to stay up-to-date with the latest trends.
: ZARA offers customer support through multiple channels including email, live chat, phone support, social media platforms, and a comprehensive knowledge base for self-service support.
: You can contact ZARA by phone at 1-855-635-9272, by email at customerservice.usa@zara.com, through live chat at https://www.zara.com/us/en/contact, or by mail at ZARA USA, Inc., Attn: Customer Service, 575 Fifth Avenue, New York, NY 10017. You can also reach them through their social media platforms.
: You can contact ZARA's customer support by emailing customerservice.usa@zara.com
: Yes, ZARA has live chat support available on their website at https://www.zara.com/us/en/contact
: If you prefer call support, you can contact their helpline at 1-855-635-9272. You can also use their live chat feature on their website or email them at customerservice.usa@zara.com
: You have 30 days from the shipping confirmation date to return items purchased on Zara.com free of charge. Items should have all tickets attached and be in perfect condition. You can return items at any ZARA store in the same market/region, use a drop point with a return label, or arrange a home return for large items.