Wix Help Desk Contacts
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Wix Customer Service Contacts
Social Media Support Contacts
SLAs & Agreements
Call Center SLA
Wix call representatives usually pick up calls within 15 Minutes .
Forum SLA
N/A
Legal Contacts
Other Links
Location
Wix Customer Support
What is Wix?
Wix is a cloud-based web development platform that enables users to create stunning websites, mobile sites, and web applications with no coding skills necessary. Wix features an intuitive drag-and-drop editor, hundreds of designer-made templates, and a wide variety of features and tools to help businesses create a professional website without any technical knowledge. Wix also offers domain registration, web hosting, and eCommerce solutions.
What kind of online support does Wix offer?
The Wix company offers a wide range of online support for its customers. From its extensive knowledge base and help centre to its support forums and social media channels, Wix provides an array of options to help its users with any questions or issues they may have. This service is available 24/7, and Wixโs team of experts is always on hand to help. For more personalized support, Wix also has an online forum where users can ask questions and get answers from other Wix users. This is a great way to connect with the Wix community and share tips and advice. Finally, Wix has a number of social media channels โ including Twitter, Facebook, and YouTube โ which provide useful updates and tips for users. They also offer live chat support to help with any technical issues or product inquiries.
- Support Portal: https://support.wix.com/en/
- Email Support: help@wix.com
- Live Chat: https://www.wix.com/support/conversations/category/contact
- Call Center Support: https://support.wix.com/en/article/contacting-wix-by-phone-3491545
- Forum: https://support.wix.com/en/wix-forum-1170773/setting-up-your-forum
- Instagram: https://www.instagram.com/wix/
- Facebook: https://www.facebook.com/wix
- Twitter: https://twitter.com/wix
How do I contact Wix?
You can contact the Wix company by sending an email to help@wix.com or by sending a message through their Help Center. Additionally, you can contact Wix through their social media channels, including Facebook or Twitter.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my password?
To have a password reset link sent to your email:
- Click the โForgot Password or Email?โ link in the Wix โSign Inโ window
- Click โForgot my passwordโ
- Enter your email address for the email associated with your Wix account.
- Check your email and follow the instructions to create your new password
If your email address exists in the system, youโll receive an email with the link to reset your password. Be sure to check your spam or junk folders.
If you donโt receive the email, itโs possible that when creating your account your email address was typed incorrectly. To find out if this is the case, send your username and the URL of your Wix site.
Why was my payment declined?
Transactions can be declined for many reasons. Your card may have expired, or your card may not be set up for recurring payments, for example. Your bank or payment service provider can help you to learn more. To help ensure successful payments, you can update your payment method in your Wix account at any time.
Can I get a refund?
You can cancel your Ascend plan at any time within the first 14 days to receive a full refund. No questions asked!
Refund Policy Details
- The 14 day trial period includes the first 14 days after purchasing an Ascend plan. The 14 day trial period does not apply to renewal payments
- If you decide to cancel your Ascend plan within the 14 day trial period, your plan will be canceled immediately and you will no longer be able to make use of its features
- Wix is not responsible for any bank charges, commissions or overdrafts. The only way to remove these charges is through direct negotiation with your bank
Frequently asked questions
What is Wix?
Wix is a software as a service company. Wix is an online website builder that gives users drag-and-drop simplicity when it comes to designing and publishing your portfolio, small business website, blog, or online store.
What kind of support does Wix offer?
Customer service team of Wix offers the following support channels: email, live chat, call center, social media support, forum support and self-service support
How do I contact Wix?
You can contact Wix by emailing them, starting a chat with a live agent on their website, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Wixโs email address?
You can contact Wix by filling out the form: https://www.wix.com/support/conversations/category/contact?referral=article_0bdfcec6-a05e-4604-be55-cacd7e912259
Does Wix have live chat?
Yes, Wix has live chat support. Go to https://www.wix.com/support/conversations/category/contact?referral=article_0bdfcec6-a05e-4604-be55-cacd7e912259
How do I speak to someone in a Wix company?
If you prefer call support, you can contact their helpline. More information: https://support.wix.com/en/article/contacting-wix-by-phone-3491545
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