Verizon Help Desk Contacts
Find customer support contact details for Verizon's call center, email, live chat, knowledge base, and social media channels. Get help with troubleshooting service-related issues, devices, and accounts. Reset your password for all online portals with step-by-step instructions.
It looks like you’re trying to reach Verizon’s customer service team. Unfortunately, we’re not associated with Verizon’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Verizon’s website and found the following customer support contact details. Please get in contact with Verizon’s representatives by reaching out to them directly using the contact information below.
Verizon Customer Service Contacts
Verizon Email Support
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Verizon Live Chat Support
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Verizon Forum
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Social Media Support Contacts
SLAs & Agreements
Email SLA
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Live Chat SLA
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Call Center SLA
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Forum SLA
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Legal Contacts
Verizon Security Policy
verizon.com/about/privacy/verizon-internal-systems-information-security-exhibit
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Location
Verizon Customer Support
What is Verizon?
Verizon is one of the largest wireless telecommunications companies in the United States. It offers wireless voice and data services, broadband internet access, and digital television services to more than 150 million customers. Verizon is a part of the Verizon Communications family, which also includes AOL, Yahoo!, and HuffPost. The company is headquartered in Basking Ridge, New Jersey, and has operations in more than 150 countries. Verizon has a long history of providing reliable and innovative communications services to its customers. Founded in 2000, Verizon has grown to become one of the most successful and respected communications companies in the world.
Verizon’s wireless network is one of the largest in the United States, covering more than 98 % of the population. The company offers a wide range of services, including voice, data, and international calling. Verizon also provides advanced 4G LTE technology, which is the fastest and most reliable mobile broadband service available. Verizon also offers a variety of prepaid and postpaid plans, as well as special offers for business customers.
What kind of online support does Verizon offer?
Verizon offers a comprehensive online customer support system to help customers navigate and troubleshoot their products and services. Customers can access 24/7 help through the Verizon website, with options for live chat, email, and phone support.
Customers can also visit the support page on the Verizon website to find answers to their questions. This page offers a variety of resources, including product manuals, troubleshooting tips, and tutorials. It also features an extensive FAQ section, where customers can search for answers to their questions.
For device-specific help, Verizon offers an online device support page. Customers can select their device from a list and find information about device setup, device protection, and data usage. This page also includes troubleshooting tips, tutorials, and a device diagnostics tool.
If customers are having trouble with their service, they can visit the Verizon troubleshooting page. This page offers step-by-step instructions for troubleshooting various service-related issues, such as network connection, data usage, and international roaming.
Finally, Verizon offers a community support page, where customers can connect with other customers to ask questions and share tips. Customers can also post questions to the community and receive answers from other customers in the form of comments, ratings, and reviews.
- Support Portal: https://www.verizon.com/support/
- Call Center Support: +1 800-922-0204
- Instagram: https://www.instagram.com/verizon/
- Facebook: https://www.facebook.com/verizon
- Twitter: https://twitter.com/verizon
How do I contact Verizon?
If you need to contact Verizon, there are several different ways to do so. The most common way to reach Verizon is by phone. Verizon offers both an 800-number and a local number depending on your location. The 800 number is +1 800-922-0204 and the local number can be found on your Verizon bill.
Another way to contact Verizon is online. Verizon has an online support system that allows you to submit a request for help or ask a question. You can also find information about products, services, and billing on the Verizon website.
You can also contact Verizon by mail. If you need to submit a payment, you can send it to Verizon’s Payment Center address, which you can find on your bill. If you have a question or concern, you can send a letter to the Verizon Wireless Corporate Office.
Finally, you can also contact Verizon through social media. Verizon has accounts on Facebook, Twitter, YouTube, and Instagram. You can post a question or comment on any of these accounts and someone from Verizon will respond to your inquiry.
No matter how you choose to contact Verizon, you should always include your name, phone number, and account number when submitting a request so that Verizon can quickly and accurately respond to your inquiry.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my lost password?
If you can’t remember your “My Verizon” user name/password, are having trouble signing in or your account has been locked, this info will help you.
Resetting the password on one of these sites resets the password for all of the following Verizon wireless online portals: My Verizon, Push to Talk, Verizon Cloud, etc.
- From the computer, navigate to the Verizon website – www.verizonwireless.com
- Click “Sign in”.
- Click “My Account” then click “Forgot your info?”.
- Enter the 10-digit mobile number then click “Continue”.
- Enter the 5-digit billing ZIP code then click “Continue”.
- Select a password delivery option (text message, email, mail) then click “Send Password”.
Depending on the option selected, the remaining steps to complete the password reset will vary.
- If a link is sent to your device, follow the steps in the text message to complete the password reset.
- If an email is sent, follow the prompts in the email to complete the password reset.
- If you opt to have a letter sent to the billing address, follow the instructions in the letter to complete the password reset.
7.Click “OK”.
When creating a new password, please note that the password must meet the following requirements:
- 8-20 characters
- 1 letter
- 1 number
- Not easy to guess
Why is my bill different than what was originally quoted?
Your estimated charges include normal monthly charges plus charges related to a change in service, such as a one-time fee, a partial month charge or a credit for a change in service made in the middle of your bill cycle. Your bill estimate may exclude the following:
- Credits for promotions that last 3 months or less
- Unpaid bill charges
- Pending adjustments
- Pending orders
- Usage charges such as toll or long distance including international calls, pay per view or video on demand
What if there is no dial tone?
Follow the steps below to troubleshoot the dial tone problem on your phone.
- If no dial tone is present on your phone, check to make sure that all receivers are on the hook and the telephone line is plugged into the jack.
- If the problem is on one phone only, use a different phone. If you still do not have a dial tone, try a different phone jack to determine whether the issue is with the phone or the phone jack. If the issue is with the phone jack or is happening on all of your phones, contact Verizon Repair for assistance.
- If your problem is happening on all of your calls, go to each connected device (such as your phone, modem, and fax) and begin to disconnect them one at a time.
- After you disconnect a device, leave it disconnected. Wait 30 seconds, then go to the next device and check if it has a dial tone. If there is a dial tone, then the last device that was unplugged is the faulty device and should be replaced.
- Reconnect all other devices except the faulty device and check each for proper operation. If the faulty device now works, mark it and if the problem happens again you can check that device first.
Frequently asked questions
What is Verizon?
Verizon is a global leader delivering innovative communications and technology solutions that improve the way our customers live, work, learn and play.
What kind of support does Verizon offer?
Customer service team of Verizon offers the following support channels: call center, social media support and self-service support.
How do I contact Verizon customer service?
You can contact Verizon by calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Verizon's email address?
Verizon doesn’t have email support.
Does the Verizon have live chat?
No, the Verizon doesn't have live chat support.
How do I speak to someone in Verizon?
If you prefer call support, you can contact their helpline +1 800-922-0204
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