Adyen is the payments platform providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods.

What kind of support does Adyen offer?

Customer service team of Adyen offers the following support channels: contact form, social media support and self-service support.

What is Adyen's email address?

You can contact Adyen by filling out the form at https://www.adyen.help/hc/en-us.

Does Adyen have live chat?

No, Adyen doesn't have live chat support.

How do I speak to someone in Adyen?

Adyen doesn't offer call center support.

Adyen Help Desk Contacts

Adyen’s help desk provides customer support via a comprehensive knowledge base, social media, and a contact form. Adyen is a global payment platform supporting multiple payment methods and offering fraud prevention tools.

Banking & Insurance Enterprise Social Media Support Knowledge Base Software

It looks like you're trying to reach Adyen's customer service team. Unfortunately, we're not associated with Adyen's support team. We are two entirely different business organizations. However, to make your life a little easier, we've researched Adyen's website and found the following customer support contact details. Please get in contact with Adyen's representatives by reaching out to them directly using the contact information below.

Go to https://www.adyen.com/

Adyen Customer Service Contacts

Adyen Email Support

N/A

Adyen Live Chat Support

N/A

Adyen Call Center Support

N/A

Adyen Knowledge Base

help.adyen.com/knowledge

Adyen Forum

N/A

Instagram

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Facebook

facebook.com/AdyenPayments/

Twitter

twitter.com/Adyen

SLAs & Agreements

Email SLA

N/A

Live Chat SLA

N/A

Call Center SLA

N/A

Forum SLA

N/A

Legal Contacts

Adyen Terms & Conditions

adyen.com/legal/terms-and-conditions

Adyen Privacy Policy

adyen.com/privacy-policy

Adyen Security Policy

N/A

Adyen GDPR

N/A

Adyen Customer Support

What is Adyen?

Adyen is a global payment platform that allows businesses to accept payments from anywhere in the world. The platform offers a range of payment methods, including online banking, credit and debit cards, mobile wallets, and more. Adyen enables businesses to process payments from customers in over 150 countries, and is compliant with the most stringent industry standards. Adyen also offers a suite of fraud prevention and risk management tools to protect businesses from fraud and optimize their payments.

Adyen customer support channels

For support, Adyen provides a contact form and social media channels, as well as a comprehensive knowledge base with detailed articles, FAQs, and tutorials.

Support Portal: https://www.adyen.help/hc/en-us
Knowledge Base: https://help.adyen.com/knowledge
Contact Us Form: https://www.adyen.help/hc/en-us/requests/new
Twitter: https://twitter.com/Adyen
LinkedIn: https://www.linkedin.com/company/adyen
Facebook: https://www.facebook.com/AdyenPayments/

How do I contact Adyen?

Adyen customers can contact the support team via Adyen’s support portal. If seeking help with technical issues or detailed documentation, helpful FAQs, and tutorials can be found via the knowledge base. Company customers can also reach out via social media, with Twitter and LinkedIn or Facebook being the preferred channels. The contact form is another great place to ask questions and get quick answers.

Common problems and solutions

How to recover my password?

If the user has forgotten their password, you need to send them a password reset email: Log in to your Customer Area. Go to Settings > Users, and select the user from the User List.

In the ‘User details" panel, select “Send password reset”.

How do I add a new payment method?

You can add payment methods by requesting them from your Customer Area (test or live). Make sure you are at merchant account level, as payment methods cannot be requested from the company level. Then go to Account > Payment methods, and click Request payment methods.

Where can I find payment method logos for my website?

If you are building your own UI, Adyen provides logos for payment methods and issuing banks that you can use on your checkout page.

The images are available in .PNG format, in different sizes and screen resolutions, and as a vector in .SVG format.

Please refer to https://docs.adyen.com/online-payments/api-only/downloading-logos for more information.

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Frequently asked questions

: Adyen is the payments platform providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods.
: Customer service team of Adyen offers the following support channels: contact form, social media support and self-service support.
: You can contact Adyen by filling in a form or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
: You can contact Adyen by filling out the form at https://www.adyen.help/hc/en-us.
: No, Adyen doesn't have live chat support.
: Adyen doesn't offer call center support.