Spending too much of your time dealing with customer requests instead of working other important stuff? You’re not alone!
Decreasing ticket loads is a challenging task, however, with the right tools, you can organize the chaos, assign responsibilities, and stay on top of all the incoming customer requests.
Help desk software can decrease ticket loads through advanced features such as:
Social media plugins
A native live chat
Built-in call center
As your ticket loads decrease, your support agents will be able to focus on more complex tasks. Their workflow will be more efficient, and they’ll be more productive.
As ticket loads decrease, your agents will be able to respond to incoming queries much faster. As a result, they’ll be able to respond to more tickets than before.
Customers are impatient and want answers to their queries as soon as possible. As ticket resolution times decrease, customer satisfaction rises.
When agents are dealing with an endless cycle of incoming queries with no light at the end of the tunnel, they’re bound to burn out.
We offer concierge migration services from most of the popular help desk solutions.
LiveAgent’s robust ticketing system streamlines all queries from email, live chat, social media, your call center, and knowledge base into one universal inbox that can be accessed by all agents at the same time.
Decrease ticket loads with LiveAgent’s advanced live chat software. Give your customers and website visitors the option to get answers to their questions by chatting with you in real-time.
Build a virtual call center as part of your multi-channel help desk solution. LiveAgent centralizes phone calls from your website or landline into a single place. Build complex IVR trees to route calls appropriately and decrease ticket loads.
Integrate your social media profiles with LiveAgent and reply to Facebook and Instagram comments, private messages on Facebook Messenger, or Tweets mentioning your company directly from your LiveAgent dashboard.
Build a knowledge base complete with FAQs, forums, how-to-articles, and suggestion boxes as a part of your self-service solution. Knowledge bases decrease ticket loads because they allow customers to find answers to their questions on their own.
Utilize advanced automation features such as canned responses or automation rules to save time and be more efficient. When you improve your agent’s productivity, ticket resolution times improve as well, and in turn, ticket loads decrease.
LiveAgent’s gamification feature encourages healthy competition amongst agents, and in turn, improves productivity. As your agents compete for levels, badges, and rewards, ticket loads will decrease significantly. And it won’t feel like a chore!
Decrease ticket loads by analyzing which channels generate the most tickets. Assign more agents to appropriate departments as reinforcements when needed. LiveAgent will give you a complete overview of your customer service efforts so you can bridge the gap between expectations and reality.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2019-2020.
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features.
What are you waiting for? Start decreasing ticket loads today!
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