one tool
Decrease ticket load with help of LiveAgent.
- ✓ No setup fee
- ✓ Customer service 24/7
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Overwhelmed? Decrease ticket loads with LiveAgent!
Spending too much of your time dealing with customer requests instead of working other important stuff? You’re not alone!
Decreasing ticket loads is a challenging task, however, with the right tools and ticketing provider, you can organize the chaos, assign responsibilities, and stay on top of all the incoming customer requests.
Helpdesk software to the rescue
Help desk software can decrease ticket loads through advanced features such as:
Knowledge base
A native live chat
Built-in call center
Why is it important to decrease ticket loads?
Improves productivity
As your ticket loads decrease, your support agents will be able to focus on more complex tasks. Their workflow will be more efficient, and they’ll be more productive.
Decreases waiting times
As ticket loads decrease, your agents will be able to respond to incoming queries much faster. As a result, they’ll be able to respond to more tickets than before.
Prevents burnout
When agents are dealing with an endless cycle of incoming queries with no light at the end of the tunnel, they’re bound to burn out.
Improves satisfaction
Customers are impatient and want answers to their queries as soon as possible. As ticket resolution times decrease, customer satisfaction rises.
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
How to decrease ticket loads with LiveAgent
Email ticketing
LiveAgent’s robust ticketing system streamlines all queries from email, live chat, social media, your call center, and knowledge base into one universal inbox that can be accessed by all agents at the same time. Our email ticketing system will help you manage all incoming email requests and automatically turn them into a ticket.
Real-time live chat
Decrease ticket loads with LiveAgent’s advanced live chat software. Give your customers and website visitors the option to get answers to their questions by chatting with you in real-time and reach fast and easy ticket resolution.
Voice and video calls
Build a virtual call center as part of your multi-channel help desk solution. LiveAgent centralizes phone calls from your website or landline into a single place. Build complex IVR trees to route calls appropriately and decrease ticket loads.
Social media channels
Integrate your social media profiles with LiveAgent and reply to Facebook and Instagram comments, private messages on Facebook Messenger, or Tweets mentioning your company directly from your LiveAgent dashboard.
Automation
Utilize advanced automation features such as canned responses or automation rules to save time and be more efficient. When you improve your agent’s productivity, ticket resolution times improve as well, and in turn, ticket loads decrease.
Gamification
LiveAgent’s gamification feature encourages healthy competition amongst agents, and in turn, improves productivity. As your agents compete for levels, badges, and rewards, ticket loads will decrease significantly. And it won’t feel like a chore!
Data analytics
Decrease ticket loads by analyzing which channels generate the most tickets. Assign more agents to appropriate departments as reinforcements when needed. LiveAgent will give you a complete overview of your customer service efforts so you can bridge the gap between expectations and reality.
Reasons why companies switch to LiveAgent
What makes LiveAgent the right tool for decreasing ticket loads?
Most reviewed and #1 rated
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2019-2020.
Preferred by 21K businesses
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
Packed with 180+ features
With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.
Cloud-based and secure
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Transparent and affordable pricing
Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features.
What are you waiting for? Start decreasing ticket loads today!
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
How can you decrease ticket load?
LiveAgent is a powerful help desk software that helps you handle customer requests from multiple channels effectively and efficiently from one interface. Moreover, it allows you to distribute customer inquiries based on your preferences. Thus, you can assign more agents to specific departments when needed.
What business benefits does LiveAgent offer, other than decreased ticket load?
LiveAgent business benefits include increased customer satisfaction, customer retention, customer loyalty, and reduced churn rate, other than decreased ticket load.
Helpdesk software for Entertainment industry
LiveAgent offers helpdesk software for entertainment businesses with no setup fee and 24/7 customer service. It allows for a 4x boost in customer advocacy and can cut down response times by 24% with automated ticket routing. Additionally, it can decrease ticket volume by 37% with a knowledge base. LiveAgent combines fun and productivity for the best social customer service software. Start a free 7 or 30-day trial with no credit card required.
Helpdesk software for Retail industry
LiveAgent is a helpdesk software for the retail industry that can improve customer service and increase satisfaction. It offers a free trial with no setup fee, customer service available 24/7, and can reduce ticket volume by 37%. It also boasts a 4x boost in advocacy and can decrease response times by 24%. Users can start a free trial for 7 or 30 days with a free email, and no credit card is required.
At a standstill? Increase sales with LiveAgent!
LiveAgent is a tool that can help increase sales by creating a customer-centric culture within a business. Customer satisfaction is closely linked to retention, loyalty, and sales, and striving to satisfy customers can lead to better business performance. LiveAgent offers a free trial with no setup fee and 24/7 customer service.
This text provides an overview of 13 different help desk ticketing systems, each with unique features and pricing options. The systems range from small business-focused options like KB Support and Vision Helpdesk to more comprehensive solutions like Zendesk and Freshdesk, which are geared towards larger corporations. Features range from basic ticket routing and messaging to AI automation, collaboration tools, and integrations with other apps. Prices vary depending on the level of service required, and most systems offer a free tier or trial period. Overall, businesses of all sizes can find a solution within this list to meet their customer service needs.
Leverage FAQ software to optimize your customer self-service experience
LiveAgent's FAQ software can help businesses optimize their customer self-service experience, as self-service becomes the preferred choice for 2 out of 3 consumers. The software allows customers to find answers quickly and easily, reducing ticket loads for businesses. LiveAgent offers a 7 to 30-day free trial with no setup fee and 24/7 customer service.
Helpdesk software for Travel industry
LiveAgent offers helpdesk software to the travel industry that can reduce ticket volume, cut down response times, and increase customer advocacy. The software features automated ticket routing and a knowledge base. LiveAgent provides a 7-day free trial with a free email or a 30-day trial with a company email. Customers can choose a name for their LiveAgent subdomain and sign up without a credit card.
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