Too many customer requests can ruin your workflow and overall business direction. Have you ever experienced you spent all of your day dealing with requests and questions about your product/services and didn’t work on important stuff? You are not alone, but you have an option to change that.
There are usually two problems - it’s either inefficient customer service or missing resources and most of the time, former is the case. Whether it’s slow response, big chat queue or inability to response in time, the result is often decreased customer satisfaction and their loss.
Planning for increased ticket load is nearly impossible, however with correct workflow and advanced help desk software in place, you are about to get maximum out of your capacity. With advanced rules, distribution and departments set up inside LiveAgent, you are prepared better than most of the businesses.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
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