5-Star Customer Service + Decreased Cart Bounce Rate Thanks To LiveAgent
Cart abandonment rate is often connected to missed orders and opportunities to gain new customers. However, the problem is often that they experience unanswered questions and obstacles in customer process. Keep them on minimum with LiveAgent, you won’t get second chance.
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Problem Avoid Confusion
Getting a customer to visit your website and having a positive customer experience can cost a lot of resources. To avoid customers looking for answers elsewhere, it's crucial to provide real time customer service during the checkout process.
Solution Provide Help
By providing real time help during the checkout process, you can decrease the shopping cart abandonment rate by double digits and increase your conversion rate.
One software for multiple benefits
Less customers leave during your purchase process, the more of them you will have
Once your product/service order went smooth, your customer will gladly return back to you
When you close more customers, you immediately benefit from more natural exposure of your offering
When you offer live chat during purchase process, you are able to help prospect before they reconsider their decision
Offering multi-channel support means you are aware of all the problems from all channels in one central dashboard
Take a look on how LiveAgent looks inside.
The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
Use departments and tags for segmentation and distribution and assignment of tickets.
Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.
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