Minimize & recover abandoned shopping carts
Cart abandonment rates are connected to bottlenecks in the buying process. Often times, shoppers' questions go unanswered or the buying process can be too complicated or off-putting.
LiveAgent gives you have the chance to significantly reduce the number of abandoned shopping carts, and a chance to recover shoppers through its advanced live chat & automation functionality.
What is cart abandonment?
Abandonment is an e-commerce term used to describe a visitor on a web page who leaves that page before completing the desired action. Examples of abandonment include shopping cart abandonment, referring to visitors who add items to their online shopping cart, but exit without completing the purchase.
What's an ok cart abandonment rate?
Our latest cart abandonment data from 2019 puts the global average cart abandonment rate at 69.91% across all sectors.
However, it's important to note that cart abandonment rates vary by sector, as different sites have very different purchase processes and customer behavior.
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
Why do we leave our carts?
Too complicated or lengthy check-out
To avoid customers looking for alternatives, it's crucial to provide real time customer service during the checkout process, especially if it is lengthy or too complex.
The checkout process can be considered complex if you ask for too much information or require the customer to register before check out. It's important to remember that the checkout process should be as simple and short as possible.
By providing real-time support during the checkout process, you can decrease the shopping cart abandonment rate by double digits and increase your conversion rate at the same time.
Be available to answer all questions that your customers may have about your products, delivery, or pricing.
If your site contains spelling mistakes or has out-dated design themes, the modern shopper may consider your site to be a scam. By providing real-time support through live chat, you can ease your customer's concerns.
Because buyers are tech-savvy and always on the lookout for the best deal, often times they add items into their cart, but also look for the same items on other sites with better conditions (shipping, price, date & time of delivery.) In essence, these types of buyers haven't made up their mind yet in regards to which site they should purchase from.
By utilizing proactive chat invitations, you can easily provide the customer with a positive service experience that convinces them that your shop is the right one to buy from.
Methods for lowering your cart abandonment rate
Provide live chat support
According to Forrester, 44% of online consumers say that "having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer."
Monitor exit pages
Pinpoint the exact place in the buying process where your customers abandon their carts. LiveAgent's advanced functionality lets you monitor what pages your customers are on, and how long they've been browsing them.
Fast loading speeds
A fast chat widget is the way to go if you want to convert a website visitor into a customer effectively. Currently, LiveAgent boasts the fastest live chat widget on the market.
53% of customers are likely to abandon their online purchases if they can't find quick answers to their questions. Provide support through live chat, FAQs, social media, email, and more!
LiveAgent makes customer support a million times easier. Our response time is now faster by 26%.
Eva Kianickova, Head of Customer Service
Fight cart abandonment with LiveAgent's:
Real-time customer support
Proactive chat invitiations
Advanced live chat features
Automatically generated abandoned cart emails
Offer real-time support
Check out our video to learn more about how you can provide real-time customer service for your website visitors.
Utilize proactive chat invitations to prompt users to chat with you in real-time. Take is a step further with LiveAgent's advanced features that let you monitor what pages your website visitors are on, and how much time they're spending on each individual page.
Automate abandoned cart emails
If you create appropriate time rules, LiveAgent will automatically generate abandoned cart emails 24 hours (or any other amount of time) after abandonment.
Abandoned cart emails have open rates higher than 45%, click-through rates of 50%, and the conversion rate of those who click through is 50%.
Provide omni channel support
In addition to providing real-time support, LiveAgent can help you streamline all your communication channels.
By connecting an unlimited number of phone numbers, email addresses, social accounts, knowledge bases, and customer portals with your LiveAgent account, you'll be able to provide quick and efficient support on all the channels that your customers use.
Create self-service portals
By creating self-service portals, you're giving your customers the option to find the answers to their questions independently. Although live chat is needed and wanted, some customers are simply not comfortable speaking to others. By providing your customers with a knowledge base or customer portal, your business will look legitimate and trustworthy.
What makes our help desk software the right choice?
Most reviewed and #1 rated
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2019-2020.
Preferred by 21K businesses
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
Packed with 180+ features
With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.
Cloud-based and secure
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Satisfied customers? Priceless
Provide impeccable real-time customer support to decrease the number of abandoned carts in your e-shop. With LiveAgent, it's easy.
For Small Businesses and Professional Marketers
For Small Businesses and Professional Marketers