Cart abandonment rate is often connected to missed orders and opportunities to gain new customers. However, the problem is often that they experience unanswered questions and obstacles in customer process. Keep them on minimum with LiveAgent, you won’t get second chance.
Getting a customer to visit your website and having a positive customer experience can cost a lot of resources. To avoid customers looking for answers elsewhere, it's crucial to provide real time customer service during the checkout process.
By providing real time help during the checkout process, you can decrease the shopping cart abandonment rate by double digits and increase your conversion rate.
LiveAgent makes customer support a million times easier. Our response time is now faster by 26%.
Eva Kianickova, Head of Customer Service
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