Cart abandonment rates are connected to bottlenecks in the buying process. Often times, shoppers’ questions go unanswered or the buying process can be too complicated or off-putting.
LiveAgent gives you have the chance to significantly reduce the number of abandoned shopping carts, and a chance to recover shoppers through its advanced live chat & automation functionality.
Abandonment is an e-commerce term used to describe a visitor on a web page who leaves that page before completing the desired action. Examples of abandonment include shopping cart abandonment, referring to visitors who add items to their online shopping cart, but exit without completing the purchase.
Our latest cart abandonment data from 2019 puts the global average cart abandonment rate at 69.91% across all sectors.
However, it’s important to note that cart abandonment rates vary by sector, as different sites have very different purchase processes and customer behavior.
Cart abandonment in online retail industry can cause a lot of frustration, stress and pain. Thankfully, the rate can be decreased by several key tactics and strategies such as improving the browser experience, making the checkout as easy as possible and also via building trust, loyalty and awareness. Businesses continue to showcase, that implementing multi-channel help desk software can offer relief and provide great results.
We offer concierge migration services from most of the popular help desk solutions.
To avoid customers looking for alternatives, it’s crucial to provide real-time customer service during the checkout process, especially if it is lengthy or too complex.
The checkout process can be considered complex if you ask for too much information or require the customer to register before checking out. It’s important to remember that the checkout process should be as simple and short as possible.
By providing real-time support during the checkout process, you can decrease the shopping cart abandonment rate by double digits and increase your conversion rate at the same time.
Be available to answer all questions that your customers may have about your products, delivery, or pricing.
Because buyers are tech-savvy and always on the lookout for the best deal, oftentimes they add items into their cart, but also look for the same items on other sites with better conditions (shipping, price, date & time of delivery.) In essence, these types of buyers haven’t made up their mind yet in regards to which site they should purchase from.
By utilizing proactive chat invitations, you can easily provide the customer with a positive service experience that convinces them that your shop is the right one to buy from.
According to Forrester, 44% of online consumers say that “having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer.”
Pinpoint the exact place in the buying process where your customers abandon their carts. LiveAgent’s advanced functionality lets you monitor what pages your customers are on, and how long they’ve been browsing them.
Check out our video to learn more about how you can provide real-time customer service for your website visitors.
Utilize proactive chat invitations to prompt users to chat with you in real-time. Take it a step further with LiveAgent’s advanced features that let you monitor what pages your website visitors are on, and how much time they’re spending on each individual page.
If you create appropriate time rules, LiveAgent will automatically generate abandoned cart emails 24 hours (or any other amount of time) after abandonment.
Abandoned cart emails have open rates higher than 45%, click-through rates of 50%, and the conversion rate of those who click through is 50%.
LiveAgent’s offers state of the art security standards with the latest compliance. Your private communication is safe and encrypted, located within EU, US or Asian datacenters based on your preferences. LiveAgent is also fully GDPR compliant and follows the latest best case practices in the SaaS industry.
In addition to providing real-time support, LiveAgent can help you streamline all your communication channels.
By connecting an unlimited number of phone numbers, email addresses, social accounts, knowledge bases, and customer portals with your LiveAgent account, you’ll be able to provide quick and efficient support on all the channels that your customers use.
By creating self-service portals, you’re giving your customers the option to find the answers to their questions independently. Although live chat is needed and wanted, some customers are simply not comfortable speaking to others. By providing your customers with a knowledge base or customer portal, your business will look legitimate and trustworthy.
Provide impeccable real-time customer support to decrease the number of abandoned carts in your e-shop. With LiveAgent, it’s easy.
Ideal for small to medium sized businesses
Ideal for businesses of all sizes and large companies
LiveAgent is a powerful help desk software that helps you handle customer requests from multiple channels effectively and efficiently from one interface. It has more than 180 features, including proactive chat invitations. Proactive chat invitations are a great way to decrease the shopping cart abandonment rate since it allows you to reach out to the customer while they are browsing your website.
LiveAgent business benefits include increased customer satisfaction, customer retention, customer loyalty, and reduced churn rate, other than decreased shopping cart abandonment rate.
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