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More than 200,000 people, in 30,000 teams use LiveAgent to deliver exceptional customer service.

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And here is Why

How does LiveAgent stand out according to our customers.

95%

Increased productivity across all departments

Switching to LiveAgent has been a major step forward. We've been able to double the amount of client queries, while simultaneously decrease the worktime.

Patricia Macikova | Slovak Ministry of Finance

99%

Customer Satisfaction Rate thanks to LiveAgent

By implementing real-time service, we were able to increase customer satisfaction by 29%. LiveAgent has also helped us improve conversion rates and provided opportunities for cross selling and upselling.

Gokulnaath Gopal | Huawei

50%

Cheaper for us than LiveAgent alternatives

LiveAgent is far more refined and well thought out when compared to others. I can very quickly move through tickets, chats, see what people are writing before they send the message. 

Ben S. | Published on G2 Crowd

30m

Average Response Time

LiveAgent allows us to reach out faster and secure a smooth and successful event for our clients. That's also why our response time is now close to 30 minutes.

Martin Broz | Sli.Do

See How Customers Use LiveAgent in Practice

LiveAgent is extremely flexible, adaptable, and scalable. See how other businesses utilize the vast amount of advantages that LiveAgent provides.

Over 4,500 Reviews & Ratings

Most Reviewed Customer Service Software in The World

  • 4,5/5
  • 4,7/5
  • 4,5/5
  • 5/5
  • 4,66/5

Take a look on how LiveAgent looks inside.

LiveAgent Ticket Feature
  • Use departments and tags for segmentation and distribution and assignment of tickets.
  • Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
  • Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
  • Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
LiveAgent
  • The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
  • After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
  • Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
LiveAgent
  • Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
  • Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
  • Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
LiveAgent Ticket Feature
  • Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
  • Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
  • With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
  • Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.

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LiveAgent
Help Desk Software & Live Chat
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