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More than 200,000 people, in 30,000 teams use LiveAgent to deliver exceptional customer service.
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Building Your LiveAgent...
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And here is Why
How does LiveAgent stand out according to our customers.
Increased productivity across all departments
Switching to LiveAgent has been a major step forward. We've been able to double the amount of client queries, while simultaneously decrease the worktime.
Patricia Macikova | Slovak Ministry of Finance
Customer Satisfaction Rate thanks to LiveAgent
By implementing real-time service, we were able to increase customer satisfaction by 29%. LiveAgent has also helped us improve conversion rates and provided opportunities for cross selling and upselling.
Gokulnaath Gopal | Huawei
Cheaper for us than LiveAgent alternatives
LiveAgent is far more refined and well thought out when compared to others. I can very quickly move through tickets, chats, see what people are writing before they send the message.
Ben S. | Published on G2 Crowd
Average Response Time
LiveAgent allows us to reach out faster and secure a smooth and successful event for our clients. That's also why our response time is now close to 30 minutes.
Martin Broz | Sli.Do
Take a look on how LiveAgent looks inside.
Use departments and tags for segmentation and distribution and assignment of tickets.
Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.
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