Great customer service starts with better helpdesk software.Setup your own helpdesk in minutes with a 14-day-free trial.
Customer success is a top priority for us at sli.do. Especially in the event industry, a few seconds can make a big difference. We analyzed most of the available solutions and LiveAgent is by far the best. It combines excellent live chat capabilities, ticketing and powerful automation that allow us to provide exceptional support to our customers. Highly recommended!
We want to give our customers the best user experience in the market. After struggling with several other products we ran into LiveAgent. A friend of us talked about LiveAgent if it was the best helpdesk software in the market. He was right. After testing LiveAgent for a couple of weeks we were convinced. Great support from the team and the best user experience.
I run a busy customer support centre that offers 24/7 chat, email and phone support for the online gaming industry (casino and backgammon) in The Caucasus. After trying a number of different helpdesk software, both free and paid, I decided to go with LiveAgent. Not only was this a surprisingly cost effective option, it was also feature packed and worked straight out of the box.
LiveAgent offers the right portion of helpdesk software features including a powerful ticketing system with automation, integrated live chat, social networks, call centre and a support centre. More than 170+ helpdesk features available at the moment!
LiveAgent helpdesk software is built by customer service agents for customer service agents. Every incoming form of communication is transformed into Tickets for better convenience and management. The UI is adaptable, intuitive and the users simply love it.
"LiveAgent is very user friendly from both customer's and agent's perspective." - Paul Sanders
70% of customers prefer to look for answers before contacting customer service. Setup a Customer Portal with just a few clicks, create a Knowledge Base and adapt it to your company's design without coding. Generate a Forum so your customers can help themselves and discuss new functionality or improvement suggestions.
|Agent seat ?Purchase at least 1 seat to get started.||$15/month||$29/month||$39/month|
|Custom domain parking|
|E-mail Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.|
|Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website.|
|Merge tickets ?Merge multiple tickets into 1|
|Split tickets ?Split 1 ticket into 2|
|Custom mail templates ?Adapt your email templates accordingly to your company, brand, product, country or language|
|Ticket mass actions ?Resolve, postpone or delete multiple tickets with one button|
|Export tickets ?Export tickets into CSV with a click of a button|
|Email notifications ?Email agents and/or customers on updates about their tickets|
|Custom ticket fields ?Create custom fields for tickets to track additional data|
|To Solve Algorythm ?Force agents to answer tickets from "To solve button" only.|
|Canned answers ?Equip your team with most used sentences by pressing a keyboard shortcut|
|Rules & Time rules ?Automate your workflow with Rules and Time rules|
|Advanced SLA with Reports ?Setup SLAs easily. This feature comes with advanced SLA reporting.|
|Business hours ?Does your helpdesk operate in specific business hours? Set them up easily.|
|Internal tickets ?Create internal tickets which can work as tasks for your colleagues|
|Contacts & Contact groups ?Keep information about your contacts and assign them into contact groups|
|SPAM filters ?Get rid of SPAM with intelligent spam filters.|
|Attachments ?Attach files easily with Drag&Drop|
|Load data from your CRM ?Load data about your customers via API|
|API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations|
|Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand|
|Reporting ?Get advanced reports on tickets, chats, calls, worktime and more|
|Knowledge Base ?Provide answers even when your agents are offline|
|Customer Forum ?Let your customers discuss questions or issues publicly in a Forum|
|Customer Portal ?Customizable support portal is a place where your customers can log in and check status of their tickets|
|Ticket satisfaction survey ?Collect feedback from your customers about provided support|
|EU/US Data Center|
|Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.|
|Real-time visitors monitoring|
|Chat Satisfaction Surveys|
|Feedback management ?Insert feedback buttons and collect important feedback from your customers.|
|Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.|
|Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.|
|Interactive Voice Response?Increase effectivity of your call center by introducing an IVR|
|Call routing & transfers?Automatically route calls based on intelligent presets. Soft transfer calls to other agents.|
|Hardware IP phone compatibility ?Connect LiveAgent with most popular hardware IP phones on the market.|
|Unlimited call storage ?Store your call voice recordings with no limits|
|Gamification ?Award your agents and let them compete between each other. Increase their efficiency.|
|Sound configuration ?Customize or disable any sound that is played in LiveAgent.||$5/month|
|Facebook ?Complete social media customer support solution.||$6/month|
|Twitter ?Complete social media customer support solution.||$6/month|
|Audit Log?See timestamps of all changes in the application||$9/month|
|Search & replace ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database.||$9/month|
|Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on.||$19/month|
|Additional Knowledge Base||$19/month||$19/month||$19/month|
|White Glove Setup|