Our customers

From the first day on we immediately heard from our customers that the features of LiveAgent are customer friendly and great to use. For us it’s a pleasure to have great portal to improve our customer service.

LiveAgent empowers our agents to provide better, faster, and more accurate support through its multichannel help desk and live chat software. The comprehensive solution combines various communication channels into one universal inbox, increasing efficiency and driving our customer satisfaction.

Live Agent helped us to achieve 2 important goals: increase customer satisfaction and sales. This tool is very easy to deploy and to work with. It enables us to get a deeper understanding of our potential and existing customer needs. Live Agent support was always friendly and helpful when contacted.

We have been using LiveAgent since August and we are really satisfied with the various ways to integrate it into our website and support process. The LiveAgent support is of great help and we recommend this system to everyone.

Since we are using Live agent we can manage over 17.000 customers with an incredible speed. Our response time increased by 60% because the clean interface makes a huge difference.

We use LiveAgent mainly to communicate with our Time Tracking software users during the free trial period. Those in software as a service business know, that the free trial is the last and the most important sales phase. For us, suddenly being able to actively monitor and approach potential online clients is a game changer. LiveAgent changes anonymous web visitor into a specific person that you can pull into conversation and convert. It literally changed the way we do our online sales support. We relied on sending out emails during our Free trials before, LiveAgent allows us to engage in much more effective live communication. For number seekers, our paid customer conversion rate went up 325% the first month we’ve setup and actively started using LiveAgent. PS: We previously used Zendesk and LiveAgent came out as the best Zendesk alternative by far.

I have to say, I have never experienced such a professional customer approach, such a high level of chat communication and friendliness in Slovakia. It’s evident that your company has outgrown our little Slovakia 🙂

Managing a growing Ecommerce platform, we approached a number of live chat providers to ensure we could give instant feedback to our customers. We’ve found Live Agent were by far the best, offering so many different features in and around the live chat function that really facilitated the customer journey.

We use LiveAgent on all of our ecommerce websites to provide our customers with an additional channel of getting in touch with us, without having to pick up the phone. We are known for providing a high level of service and the on-site chat function is very popular with our customers. The tool is easy to use and has had a positive effect on our productivity.

With LiveAgentwe’re able to give our customers support wherever they are. Facebook, Email, Chat – it doesn’t matter for our team, we simply answer the questions and offer solutions. It also works very stable and fast with a great support from the LiveAgent team.

I am impressed with the fast and helpful support that was included in the very affordable price for Support Center. The software is professional and easy to use. I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

We are using LiveAgent for our E-commerce platform and we are very happy to say we never used something like that. I’m sure we would spend 90% of our day sorting through emails and setting up folders if we didn’t have LiveAgent. Easy UI and great chat support.

We are running multiple online casino websites like All British Casino. Support is one of the most important parts of running an E-gaming business and with LiveAgent we found the perfect all-in-one solution for this. In LiveAgent we can keep all brands separated including styles, support agents and predefined answers. Due to the way Ladesk is build we are able to keep our players happier by offering a more efficient support resulting in higher return rates.

After extensive research we opted for LiveAgent as we wanted a ticket system with proper reporting tools for our company. LiveAgent is reliable, reasonably priced and simply a great choice for any fast paced online business!

We are using LiveAgent mostly for its chat feature. We like it because it is easy to use and offers great functionality, such as useful reporting features and process automation. Furthermore it is easy to integrate into our own user system through the API that is being offered. Finally it is really fast, easy and fun to learn and their customer support is always helpful. Thanks for the good service!