What is a Voice?
Communicating through voice might be in some cases easier than via live chat or email. Calls are especially popular with non-technical questions such as pre-sale or billing queries that can easily be solved over the phone.
Voice communication in LiveAgent can be used as:
- Phone to Phone (Customer calls from their phone and the Agent picks it up with a hardware phone on their end)
- Phone to PC (Customer calls from their phone and the Agent picks the call up in their LiveAgent Agent Panel.)
- Phone to Smart Device (Works similar to Phone to PC, but a smartphone is used instead of a computer. A customer can call from their phone and the agent on the other side can pick up the call using the LiveAgent phone app on their mobile device. The App uses mobile data to run.)
- PC to PC (by placing a call widget on your website, you can allow customers to call you directly from their desk by using their computer. Just like Skype.)