A Ticket can get unassigned from it’s handler manually by another agent, or by utilising automated rules. In certain scenarios, it’s better for tickets to stay unassigned, yet still belonging to departments or being tagged.
An agent can unassign a ticket by using the Transfer feature and selecting Transfer to: Department; Assing to: Not assigned.Back to Glossary
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.