Unassigned Ticket

What is Unassigned ticket?

A Ticket can get unassigned from it’s handler manually by another agent, or by utilising automated rules. In certain scenarios, it’s better for tickets to stay unassigned, yet still belonging to departments or being tagged.

An agent can unassign a ticket by using the Transfer feature and selecting Transfer to: Department; Assing to: Not assigned.

Unassigned Ticket

How to close more deals with live chat?

Find out more
Back to Glossary

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.