Unassigned ticket

What is unassigned ticket?

A Ticket can get unassigned from it’s handler manually by another agent, or by utilising automated rules. In certain scenarios, it’s better for tickets to stay unassigned, yet still belonging to departments or being tagged.

An agent can unassign a ticket by using the Transfer feature and selecting Transfer to: Department; Assing to: Not assigned.

Unassigned ticket
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