Converting Tweets into tickets is called Twitter Ticketing. Helpdesk software like LiveAgent offers such feature, where all Tweets containing a certain hashtag or keyword are automatically converted into tickets. The advantage of Twitter Ticketing is that agents can reply to Tweets without needing to log on Twitter, directly from their Agent panel. This can lead to less distraction, more focus and potentially increased performance.
Learn more how LiveAgent does Twitter Ticketing.
Twitter ticketing are tweets containing a specific hashtag or keyword that have been automatically converted into tickets.
The main advantage is that you do not need to log into the Twitter environment. Agents can manage and respond to specific Twitter requests using the Agent panel in LiveAgent.
It's worth using Twitter tickets because they allow us to follow mentions of our company on this platform, even if the brand name or a specific hashtag is not mentioned directly. You can also track keywords.
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