Converting Tweets into tickets is called Twitter Ticketing. Helpdesk software like LiveAgent offers such feature, where all Tweets containing a certain hashtag or keyword are automatically converted into tickets. The advantage of Twitter Ticketing is that agents can reply to Tweets without needing to log on Twitter, directly from their Agent panel. This can lead to less distraction, more focus and potentially increased performance.
Learn more how LiveAgent does Twitter Ticketing.Back to Glossary
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