Training is the process where you prepare your agents so that they are well equipped to serve the customers.
The training procedure consists of how to talk to customers, how to troubleshoot the issues they are having, and giving them proper information about the products that your company sells. Training is something that should not stop, as the agents start working, they solve customer issues, they learn. Every time a new issue is solved, there is always some learning to take from it. Workshops are a good way to train your staff and monitor how much they have learnt.
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