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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Tickets view

What is tickets view?

LiveAgent’s Filters are sometimes also called views. Filters are used to view only a specific group of tickets by predefined conditions. That can help Agents stay more focused on the specific type of work.

Tickets view

FAQ

What is tickets view?

The ticket view shows all tickets available in the system. There you can search and update any tickets you have access to.

 

What information can you usually find in tickets view?

In the tickets view, you can find information about the stage of the ticket, ticket data, detailed customer data and notes.

 

How can you access tickets view in LiveAgent?

If you want to access the tickets view, just enter the LiveAgent panel in the Tickets section. 

 

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