Free Trial

Tickets view

What is tickets view?

LiveAgent’s Filters are sometimes also called views. Filters are used to view only a specific group of tickets by predefined conditions. That can help Agents stay more focused on the specific type of work.

Tickets view


What is tickets view?

The ticket view shows all tickets available in the system. There you can search and update any tickets you have access to.


What information can you usually find in tickets view?

In the tickets view, you can find information about the stage of the ticket, ticket data, detailed customer data and notes.


How can you access tickets view in LiveAgent?

If you want to access the tickets view, just enter the LiveAgent panel in the Tickets section. 


Back to Glossary Create account for FREE

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.