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What is ticketing?

Ticketing is a process of transforming all incoming communication to your help desk software into Tickets for easier management.

Check out our extensive description of Ticketing to learn more.



What does the term ticketing mean?

Ticketing is the process of converting all inbound communication to the support software into a ticket. This happens irrespective of the source for easier communication and customer service management. 


Is ticketing useful?

Ticketing is useful because it affects the automation of customer service work, ease of use, and reduction of service costs. In addition, it has an impact on the increase of customer loyalty, higher revenues, and the effectiveness of agents.


Is the ticketing product provided by LiveAgent?

Ticketing is provided by LiveAgent. It will bring your service to a higher level and allow you to conduct effective operations.


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