What is Ticketing software?
Ticketing software is a platform that makes resolving customer issues much easier. It is a simpler method than solving customer problems through emails. It helps the customer service staff work more efficiently and they can deliver a quality service. It also helps prioritize important tasks, so they can be solved at first. This software stores all customer requests in one place.
Ticketing software is a good business investment. It has an impact on costs, revenues, work efficiency and customer satisfaction.