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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Ticket system

What is a ticket system?

Ticket system is a shared inbox for all tasks from your customers whether it be social media, mailbox, live chat etc. All messages will automatically transform into the same ticket. Tickets are stored at one place so the customer support agent will not miss any task.

FAQ

What is the definition of a ticket system?

The ticket system is a common inbox for all your customers' tasks. Reports from e-mail, live chat, social media, etc. fall there. All messages are automatically converted into a ticket.

 

What are the basic features of every ticket system?

The basic features of any ticket system are primarily multi-channel availability (email, live chat, social media), customer-specific personalization, workflow automation, personalized ticket pages, ticket categories and tags, and the ability to build a knowledge base.

 

Is LiveAgent a ticket system?

LiveAgent is a ticketing system. It automatically tracks and converts all customer problems into tickets. Each incoming message is converted into a ticket for convenience and better management.

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