What is a ticket form?
Ticket Form is something we call Contact Form in LiveAgent, and it’s considered a standard feature in most small business, middle-sized business, and enterprise ticketing system solutions. It’s used as either an embedded widget or a popup widget for customers to contact your customer service. The reason why so many companies prefer to use contact forms instead having customers just email them directly is that they can force them to submit additional information necessary to sort the incoming tickets. By using the contact form, you can utilise dropdown menus or mandatory fields to collect more information from your customers before they submit their queries.
Frequently asked questions
What is a ticket form?
Ticket form is a set of predefined request fields for a specific service request, i.e. the contact form. It is most often used as a built-in widget or a popup widget when the customer enters a specific page.
What are the advantages of using a ticket form?
Ticket forms can be created for many types of service requests. They allow you to precisely enter individual content. In addition, they include details of a specific type of service request. They often contain drop-down menus or mandatory fields that allow you to collect specific categories
Where can you place a ticket form on your website?
You can place the application form anywhere on your website. The best place is where customers most often seek help. It is important that it is clearly visible and easily accessible.
Expert note
<p>The Ticket form is a crucial tool for effective ticketing systems. Its customizable fields allow for personalized responses, ultimately boosting customer satisfaction and streamlining communication between agents and customers.</p>
Ticketing systems improve productivity and customer satisfaction, leading to more sales and brand loyalty. LiveAgent offers a ticket management system with features like social listening, CRM, live chat, and knowledge bases. Choosing the right system involves researching and trying out different options. LiveAgent provides a free trial and demo for businesses to test its software.
LiveAgent is a customer service software that improves engagement and streamlines support in eCommerce businesses. It offers ticket management, VoIP phone systems, and call center software. With pricing starting at $9/month/agent and a 14-day free trial, it is cost-effective and user-friendly. The software also provides a unified inbox, customization options, and the ability to export tickets in HTML or PDF format. LiveAgent is currently building a dashboard for new customers.
LiveAgent offers customizable email notifications for agents and customers, improving communication and providing quick updates. It emphasizes personalized experiences and offers various support channels. Trusted by over 21,000 businesses, it streamlines ticket management and provides excellent customer support.
