Ticket Form is something we call Contact Form in LiveAgent. It’s used as either an embedded widget or a popup widget for customers to contact your customer service. The reason why so many companies prefer to use contact forms instead having customers just email them directly is that they can force them to submit additional information necessary to sort the incoming tickets. By using the contact form, you can utilise dropdown menus or mandatory fields to collect more information from your customers before they submit their queries.
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