What is a ticket form?
Ticket Form is something we call Contact Form in LiveAgent, and it’s considered a standard feature in most small business, middle-sized business, and enterprise ticketing system solutions. It’s used as either an embedded widget or a popup widget for customers to contact your customer service. The reason why so many companies prefer to use contact forms instead having customers just email them directly is that they can force them to submit additional information necessary to sort the incoming tickets. By using the contact form, you can utilise dropdown menus or mandatory fields to collect more information from your customers before they submit their queries.
Frequently asked questions
What is a ticket form?
Ticket form is a set of predefined request fields for a specific service request, i.e. the contact form. It is most often used as a built-in widget or a popup widget when the customer enters a specific page.
What are the advantages of using a ticket form?
Ticket forms can be created for many types of service requests. They allow you to precisely enter individual content. In addition, they include details of a specific type of service request. They often contain drop-down menus or mandatory fields that allow you to collect specific categories
Where can you place a ticket form on your website?
You can place the application form anywhere on your website. The best place is where customers most often seek help. It is important that it is clearly visible and easily accessible.
Expert note
The Ticket form is a crucial tool for effective ticketing systems. Its customizable fields allow for personalized responses, ultimately boosting customer satisfaction and streamlining communication between agents and customers.
A ticket management system is software used by customer support representatives to manage and store various customer queries from multiple channels. It streamlines all customer messages from social media, live chat, email, phone, and customer portals. A ticket management system must have features such as a single, centralized inbox, hybrid ticket stream, ticket splitting and merging, departments, tags, ticket routing, automation, data analytics and reporting, private notes, responsibilities/assignments, gamification, omnichannel support, SLA compliance, built-in CRM, internal chats and calls, and third-party integrations. Ticket management systems are used by customer support agents, IT staff, marketers, and sales representatives. Using Gmail or Outlook for ticket management may result in lost or forgotten tickets, duplicate answers, and difficulty in organization, search, and overview. Ticket management systems solve problems by improving slow response times, reducing churn, improving productivity, and increasing customer satisfaction.
An open ticket in customer service refers to a support ticket that hasn't been resolved yet. It serves as a communication channel between the customer and customer support team, allowing agents to track the entire process until it's completely resolved. Customer information, description of the issue, priority level, assignment, and status are factors included in the open ticket. Implementing effective management of open tickets is crucial, prioritizing tickets based on their urgency, assigning them to the right experts, tracking them, and using help desk software to streamline the process. An open ticket is converted to a resolved one by finding a solution to the issue, confirming it with the customer, and updating the ticket status. Overall, tickets play an essential role in providing exceptional customer service and improving customer satisfaction.
A ticket system is a common inbox for all customer tasks, with messages automatically converted into tickets. Key features include multi-channel availability, personalization, automation, personalized ticket pages, categories and tags, and the ability to build a knowledge base. LiveAgent is a ticketing system that automatically tracks and converts all customer problems into tickets. Ticket management systems streamline customer messages from multiple channels and must have features such as centralized inbox, ticket routing, and data analytics. Ticketing systems help improve response times, reduce churn, and increase productivity and satisfaction. An open source ticketing system is cost-effective compared to proprietary systems.
LiveAgent offers email notifications and live chat software for customer support. They also provide ticketing software with a free 14-day trial and support channels. The platform allows for migration from LivePerson and offers a 7 or 30-day free trial with no credit card required. They offer various resources and support for startups. LiveAgent is building your account dashboard after sign-up.
