Who is a temporary agent?
A temporary agent is a user created for a short period of time. In certain occasions, companies prefer to create agents only for a temporary period. It usually happens in peak seasons such as Christmas or Easter, depending on industry.
Creating temporary agents in LiveAgent works just like creating regular agents, it is basically the same. All you need to do is create the agent and delete it when it’s not necessary anymore. You will only be billed for a period of time when the agent was created.
Frequently Asked Questions
Who is a temporary agent?
A temporary agent is a user that is created for a short time. Most often, this type of agent appears during periods of increased sales, such as the fourth quarter of the year, during Black Friday and Christmas.
What are the permissions of a temporary agent?
A temporary agent has exactly the same rights as a regular agent, only it performs this role for a specified, short time.
Does LiveAgent enable you to set up a temporary agent?
Creating temporary agents in LiveAgent works the same as creating regular agents. You create an agent, and when it finishes its work within a given period, you must remove it from the system.
Expert note
Temporary agents can provide valuable support during peak seasons, but proper training and resources are necessary to maintain quality service.
LiveAgent is a customer service software company that offers various solutions, including VoIP phone systems, inbound call center software, and complaint management systems. The company provides support through demos and free trials and uses cookies on its website. LiveAgent also introduced a new feature to integrate with Slack, allowing businesses to receive notifications about their tickets and updates. The article also discusses aspects of customer service like agent roles, ticketing systems, and the comprehensive glossary of terms related to help desk software. Moreover, the article describes the Agent availability feature to monitor agent availability and generate reports to identify hard-working agents, which can be exported to a CSV file.
