Who is a temporary agent?
A temporary agent is a user created for a short period of time. In certain occasions, companies prefer to create agents only for a temporary period. It usually happens in peak seasons such as Christmas or Easter, depending on industry.
Creating temporary agents in LiveAgent works just like creating regular agents, it is basically the same. All you need to do is create the agent and delete it when it’s not necessary anymore. You will only be billed for a period of time when the agent was created.
Frequently asked questions
Who is a temporary agent?
A temporary agent is a user that is created for a short time. Most often, this type of agent appears during periods of increased sales, such as the fourth quarter of the year, during Black Friday and Christmas.
What are the permissions of a temporary agent?
A temporary agent has exactly the same rights as a regular agent, only it performs this role for a specified, short time.
Does LiveAgent enable you to set up a temporary agent?
Creating temporary agents in LiveAgent works the same as creating regular agents. You create an agent, and when it finishes its work within a given period, you must remove it from the system.
Expert note
Temporary agents can provide valuable support during peak seasons, but proper training and resources are necessary to maintain quality service.
Agent utilization is a key metric in call center performance, measuring the percentage of time agents spend on phone calls. It is calculated by dividing total time on calls by total shift time. Other important call center KPIs include average handle time and contact per agent per month. When setting agent utilization goals, factors such as call center size, business type, and channel mix must be taken into account. The industry average utilization rate for service desk agents is 48%, but can range from 22% to 76%. Reliable helpdesk software such as LiveAgent can improve agent utilization rates, while regular training seminars can enhance agent understanding of customer issues.
LiveAgent offers various features for businesses to track and improve their customer support performance. This includes agent ranking, agent reports, and channel reports. The platform also offers a comprehensive glossary and resources on customer service benchmarks and email management. A free trial is available, and LiveAgent integrates with other project management and help desk software. Overall, LiveAgent can improve customer support and sales for businesses.
This text is about LiveAgent, a customer service software that offers various features including VoIP phone systems, email management, and help desk software for startups. The company also provides support and a glossary to help understand their services. The text also contains information on customer service roles and responsibilities, as well as information on installing LiveAgent. The website uses cookies, but users can decline if they choose.
LiveAgent offers customer support through a variety of channels including email, chat and phone. Agents require communication skills and tech-savviness to troubleshoot issues. LiveAgent also supports the use of software agents and the creation of agent groups to improve customer service efficiency. Virtual agent groups can work together to handle inquiries. Customers can enjoy a free trial and companies can request a demo to learn more about the features and integrations available.
