A temporary agent is a user created for a short period of time. In certain occasions, companies prefer to create agents only for a temporary period. It usually happens in peak seasons such as Christmas or Easter, depending on industry.
Creating temporary agents in LiveAgent works just like creating regular agents, it is basically the same. All you need to do is create the agent and delete it when it’s not necessary anymore. You will only be billed for a period of time when the agent was created.Back to Glossary
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