Tags
What are tags?
Tags help you categorize, filter and search tickets faster. Tags can be added to tickets automatically based on the strings of a ticket subject or body, manually by agents, or automatically by rules or APIs. Once added, you can create filter views by tags or see Tag reports.
Tags are simply words or phrases you can use to add more connotation to Tickets. Tags provide you with an unlimited amount of flexibility to manage and customize your support workflow.
Learn more about Tags.
FAQ
What are tags?
Tags in information systems are keywords or a term that can be given some data, which gives it more connotation. This type of metadata helps to describe the item and makes it possible to rediscover it when browsing or searching.
What are the benefits of using tags?
Tags allow you to create custom workflows, view tickets by tag, create views and reports by tag.
Can you use tags in LiveAgent?
In LiveAgent you can add tags to all tickets. They allow filtering, creating reports. They support the activities of agents and improve their work.
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