When a user gets deleted from LiveAgent, she can be called a suspended user. Once an agent gets deleted all their tickets are unassigned and transferred to the General department in regular queue.
LiveAgent preserves all user reports so even if you delete an agent and restore it in the future, all their statistics will be associated with the user again.
Suspending the user causes the user to be unable to log into the account. It is not a deleted account, and documents are not deleted. Shared resources remain available to colleagues.
You can suspend a user by changing his status in the system. This is usually a very simple operation that can be done quickly and is reversible.
You can suspend the user via LiveAgent. When a user is removed from LiveAgent, they become a suspended user. His reports are deleted and forwarded to the general department, all user reports are kept.
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