What is a support portal?
The customer support portal is an integral part of reliable tech support ticketing software. It stores your knowledge base articles, forum posts, and feedback from your customers. It supports your customers even when your agents are not online. The look & feel can be fully customized to match your business and improve portal benchmarks.
Learn more about Support Portal in LiveAgent.
Frequently Asked Questions
What does a support portal mean?
The Support Portal is a self-service online customer support tool. Customers can use it to get help quickly. Support portals allow customers to easily and automatically find information.
Do you need a support portal in your company?
If you want top-notch customer service in your business, you should provide your customers with access to a support portal. The ability to find help without the need to contact support is extremely important and appreciated by customers.
Does LiveAgent enable you to create a support portal?
LiveAgent allows you to create a single support portal. If you want to create more than one, you can create another by clicking the "create customer portal" button. Additional knowledge base costs $ 19 / month.
Having a support portal is crucial for efficient customer service in today's business landscape. It provides a platform for customers to easily access information and support, improving overall satisfaction and loyalty.
An efficient help center is crucial for businesses to provide excellent customer service and maintain a good reputation. LiveAgent offers features like ticketing management and live chat to improve communication and support.
Users praised LiveAgent for its affordable pricing, helpful support team, advanced automation, integration capabilities, and email functionality. They preferred it over Zendesk for file attachment and managing emails and chat in the same window. Mobile platform stability and ease of use were also highlighted.
LiveAgent offers live chat software with customizable features and fast response time, improving customer experience and boosting conversions.