The customer support portal stores your knowledge base articles, forum posts and feedbacks from your customers. It supports your customers even when your agents are not online. The look & feel can be fully customized to match your business.
Learn more about Support Portal in LiveAgent.
The Support Portal is a self-service online customer support tool. Customers can use it to get help quickly. Support portals allow customers to easily and automatically find information.
If you want top-notch customer service in your business, you should provide your customers with access to a support portal. The ability to find help without the need to contact support is extremely important and appreciated by customers.
LiveAgent allows you to create a single support portal. If you want to create more than one, you can create another by clicking the "create customer portal" button. Additional knowledge base costs $ 19 / month.
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