What is a support portal?
The customer support portal is an integral part of reliable tech support ticketing software. It stores your knowledge base articles, forum posts, and feedback from your customers. It supports your customers even when your agents are not online. The look & feel can be fully customized to match your business and improve portal benchmarks.
Learn more aboutย Support Portalย in LiveAgent.
Frequently asked questions
What does a support portal mean?
The Support Portal is a self-service online customer support tool. Customers can use it to get help quickly. Support portals allow customers to easily and automatically find information.
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Do you need a support portal in your company?
If you want top-notch customer service in your business, you should provide your customers with access to a support portal. The ability to find help without the need to contact support is extremely important and appreciated by customers.
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Does LiveAgent enable you to create a support portal?
LiveAgent allows you to create a single support portal. If you want to create more than one, you can create another by clicking the "create customer portal" button. Additional knowledge base costs $ 19 / month.
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Expert note
Having a support portal is crucial for efficient customer service in today's business landscape. It provides a platform for customers to easily access information and support, improving overall satisfaction and loyalty.
In-app support is crucial for efficient customer service as more users are accessing the internet via their mobile devices. It's important for customer service to be visually appealing and intuitive. Ideally, customers should receive immediate support within the application and not be transferred to other messaging platforms. Sending clients to email or phone options should be avoided. Call center software, helpdesk support, and chat support are essential tools for businesses looking to provide excellent customer service. The benefits of using them include improved productivity, transparency, scalability, and customer satisfaction.
Help desk software is an effective management tool that focuses on serving customers and end-users by providing information, support, and assistance. With the right software, faster and more personalized responses can be delivered, while self-service options empower customers to resolve issues independently. Help desks can eliminate problems such as lost or unanswered tickets, delayed responses, and lack of responsibility. The use of help desk support can improve customer satisfaction, engagement, retention, and sales, as well as improve agent productivity and reduce stress and burnout. LiveAgent offers a free and easy-to-use helpdesk portal that can be customized to fit a company's needs.
Online support has become an essential aspect of customer service for all businesses, with countless advantages impacting customer satisfaction and affecting a company's long-term success and profitability. Offering online support means delivering customer service digitally through multiple channels such as email, live chat, social media platforms, messaging apps, etc. Gathering feedback, being proactive, and utilizing technology to improve support are all important. Companies need to avoid long response times, lack of personalization and empathy, insufficient training, ignoring customer feedback, and lack of monitoring and measurement. Online support provides convenience because it allows customers to access help at any time of the day, from anywhere, using channels they prefer.
Social support is the provision of customer service on social media platforms like Facebook and Twitter, crucial for brands targeting millennials. LiveAgent enables integration with these platforms, automatically transforming tweets and messages into tickets for agents to respond to. Social support is important for building a company's image and ensuring customer satisfaction. Frequently asked questions include the definition of social support, its importance for businesses, and LiveAgent's capability to provide social support. Additional resources are available for social media help desk features, providing social media customer service, social support benchmarks, and social media customer service software.
