What is a Subdomain?
Subdomain is a domain that is a part of a larger domain called the root domain. Because LiveAgent is a cloud based application, every customer LiveAgent account has to have their own specific subdomain. In practice it means that all accounts are installed as subdomains of the root domain www.ladesk.com.
The final subdomain looks like this: youraccount.ladesk.com
If you don’t like your current domain, you can always ask our support to move your account to a different, available one. You can also park your LiveAgent account on your own domain.