What is a subdomain?
Subdomain is a domain that is a part of a larger domain called the root domain. Because LiveAgent is a cloud based application, every customer LiveAgent account has to have their own specific subdomain. In practice it means that all accounts are installed as subdomains of the root domain www.ladesk.com.
The final subdomain looks like this: youraccount.ladesk.com
If you don’t like your current domain, you can always ask our support to move your account to a different, available one. You can also park your LiveAgent account on your own domain.
Frequently asked questions
What is a subdomain?
A subdomain is a domain that is part of the root domain, it is an additional section of the main domain name. You can have multiple subdomains in your main domain, each with different resources. The subdomains do not have to be joined to the same hosting as the main domain.
Why do you need a subdomain to use LiveAgent?
LiveAgent is a cloud-based application, therefore each LiveAgent customer account must have its own subdomain. In practice, this means that all accounts are installed as subdomains of the main domain ladesk.com.
Is it possible to change your subdomain in LiveAgent?
If you want to change the subdomain in LiveAgent, you can ask to transfer your account to another access. You can also assign your LiveAgent account to your own domain.
Expert note
Subdomains are an effective way to organize website content, but overuse can negatively affect navigation and SEO.

ExpressionEngine is an open source and flexible CMS that allows users to manage their websites without coding knowledge. It has features for developers, designers and content managers, including plugins and modules, search engines, and spam detection. LiveAgent's live chat widget can be integrated into ExpressionEngine for fast communication. Benefits of ExpressionEngine include the ability to manage multiple sites and add custom codes. LiveAgent's chat widget is the fastest on the market.
LiveAgent offers search widgets on websites that enable contextual help, suggesting knowledge base articles based on keywords the user types. This helps improve the customer experience and reduce submitted tickets. Contextual help provides necessary information directly in the interface to help the client overcome their problem. The system recognizes the user's location and suggests the best articles to address their needs. LiveAgent's search widgets provide contextual help on any site, based on keywords entered, drawing from the knowledge base.
The given text provides contact details for Substack's customer support team and information on their various support services, such as social media support. It also includes links to their legal policies and other related pages. Additionally, it addresses common problems and solutions, such as password recovery and email delivery issues. Substack is an online platform that offers infrastructure support for subscription newsletters.
This article discusses various aspects of customer service, including agent ticket scope, agent roles, and knowledge bases. It also provides a glossary of terms related to help desk software and customer service, aimed at helping newcomers to the industry better understand the terminology and best practices associated with providing excellent customer service. LiveAgent is introduced as a platform that allows for customization to fit the needs of the company or customer.