What is a single sign-on?
By utilizing Single Sign-On (SSO), you can use one set of credentials to log into two or more applications. It works just like your Google account where with the same login credentials, you can access your emails, calendar, drive and the other apps.
Single Sign-on is a useful element as it brings better user experience and convenience. In LiveAgent, customers can utilize SSO with other PHP based web applications like WordPress or Magento.
For example in WordPress, after the administrator of WordPress logs in, he/she can access LiveAgent Agent panel directly from their admin menu.
Watch a video about single sign-on
Single sign-on and LiveAgent helpdesk software connection is an effective way to enable customers to log into their accounts quickly and securely using one-time authentication. By combining the efficiency of the LiveAgent system with SSO, helpdesk agents can quickly verify user identity and access customer profiles with fewer clicks. Additionally, this combined solution ensures that customer data is safe and secure while providing improved customer service.
Topics
- password management
- single sign-on
- multi-factor authentication
Video summary
In this video, the speaker talks about the problem of having too many passwords and the insecure ways people try to manage them, such as using Post-it notes or insecure files. The speaker suggests an alternative solution through single sign-on, where users only have to remember one password to access all of their systems. The single sign-on manager remembers the passwords for each system, and multi-factor authentication can be used for added security. This solution improves security, saves costs by reducing the need for password resets, and improves the user experience.
Frequently asked questions
What is a single sign-on?
Single sign-on is a service that allows for session and user authentication. Allows a user to use a single set of login credentials (name and password) to access multiple applications.
Is single sign-on secure?
Single sign-on reduces the chance of a hacker attack. The user only logs in once a day and uses one set of credentials for this. This improves security in the organization. If they need a separate password and name for each application, it's less secure.
Does LiveAgent provide a single sign-on option?
LiveAgent has a single sign-on option with other PHP based applications such as WordPress or Magento.
Expert note
<p>Single sign-on is a secure authentication service that allows users to login to multiple applications using one set of credentials, improving user experience and security.</p>
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Kerio Connect is an all-in-one collaboration and email server solution that is affordable and easy to set up for small and medium businesses. It offers a range of features like shared calendars, contact management, and scheduling. The software is secure with antivirus and SPAM filters and can be integrated with LiveAgent for enhanced customer support. LiveAgent offers features like canned messages and gamification to ensure a thriving help desk environment. Integrating Kerio Connect with LiveAgent is easy and can be completed in a few minutes. Overall, Kerio Connect and LiveAgent provide an excellent tool for customer support.
AppSumo 2023 - Terms & Conditions - LiveAgent
The LiveAgent AppSumo 365 plan is subject to the terms and conditions set by Quality Unit. The plan can be redeemed using a unique alphanumeric code purchased via AppSumo. The code must be entered along with necessary registration data. All rights to the service belong to Quality Unit and unauthorized access or modification is prohibited. Users are responsible for the content they post and must maintain the confidentiality of their login information. Quality Unit may charge additional fees for shared logins. Users can create separate logins for multiple people. Quality Unit reserves the right to access user accounts for technical support purposes and will maintain the security and confidentiality of user data. The Service includes the LiveAgent help desk and chat system, as well as various features and integrations. The Plan is specifically designed for AppSumo users and cannot be transferred to non-AppSumo users. The Plan is branding free and includes access to premium integrations, subject to their respective terms and conditions. Quality Unit may modify or discontinue the Plan without notice. The Plan is provided "as is" and Quality Unit is not responsible for any interruptions or failures of the service. Quality Unit will not be liable for any indirect or consequential damages. The validity of purchased codes expires on July 15, 2024, and unused codes will not be refunded. Each code can only be used once and attempts to reuse codes will be denied. The Plan can be continued after expiration by switching to regular plans. Any changes to the Plan, including adding more agents, may be subject to additional fees. Breach of the terms and conditions may result in the discontinuation of access to the service. Inactive accounts may be terminated and data associated with the account will be permanently deleted. Quality Unit reserves the right to change the terms and conditions at any time. Users agree to abide by the terms and conditions when purchasing the Plan.
