A shared organization lets all of their Agents see all tickets. Some companies prefer to restrict access to Agents to certain tickets only, others prefer to have all of their tickets shared across the company.
Shared organizations are usually smaller businesses where all Agents possess equivalent knowledge of the products or services that the company offers so they can provide adequate support. In larger companies, teams focused on certain types of queries are created, e.g. Sales, Technical, 2nd Level Technical or the teams can also be separated by products like team focused on LiveAgent or Post Affiliate Pro. This is easily achievable with utilizing departments in LiveAgent.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.