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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Shared organization

What is a shared organization?

A shared organization lets all of their Agents see all tickets. Some companies prefer to restrict access to Agents to certain tickets only, others prefer to have all of their tickets shared across the company.

Shared organizations are usually smaller businesses where all Agents possess equivalent knowledge of the products or services that the company offers so they can provide adequate support. In larger companies, teams focused on certain types of queries are created, e.g. Sales, Technical, 2nd Level Technical or the teams can also be separated by products like team focused on LiveAgent or Post Affiliate Pro. This is easily achievable with utilizing departments in LiveAgent.

Shared organization
Departments
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